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  Public Ticket #3843479
Demo Importer Taking Long To Load
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Comments

  • shashahoe started the conversation

    I've been trying to donwload the theme via demo importer, I've done all necessary steps such as verifying purchase in Appearance tab and etc. 

    Its been loading for hours. 

    Attached files:  Screenshot 2025-03-23 at 4.38.36 PM.png

  • shashahoe replied

    Ive tried everything, ensuring theme setup is done accurately, adding in the api token, double checking the system info, license and even deleting and reuploading the zip file. please help on this. 


    I've left the demo importer to load for hours. 

  • shashahoe replied

    I've even donwloaded the Envanto Market's Plug In and inserted the API code. Everything is running there. But once i did this, the license tab under Neuron stopped working. 

    Attached files:  Screenshot 2025-03-23 at 9.45.02 PM.png

  •   shashahoe replied privately
  •   shashahoe replied privately
  •   shashahoe replied privately
  •   shashahoe replied privately
  • shashahoe replied

    I URGENTLY NEED THIS FIXED PLEASE REVERT ASAP. ENTIRE THING IS NOT ABLE TO BE UTILISED

  •  968
    Neuron replied

    Hi,

    I've just imported the demo data on your site, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  • shashahoe replied

    Thank you for amending that. I have a couple of questions: 

    1. Right now i am unable to swap the page to any of the other designs, i only have the main home and its only one singular page. how can i add the menu tab for different pages and how can i interchange between the designs? i tried referring to the tutorial of adding template in elementor but there are none of the zaan template here

    7936358461.png

    Attached files:  Screenshot 2025-03-25 at 10.29.34 AM.png
      Screenshot 2025-03-25 at 10.37.16 AM.png

  • shashahoe replied

    Hello im seriously considering refunding this. The support is atrocious, and the template is not even working as shown. 

  •  968
    Neuron replied

    Hi,

    You won't see the demo pages at the template library, the demo pages that were imported are placed at Dashboard > Pages, if you go there, you'll find all the Zaan demo pages as I've already imported them on your site.

    Can you please check them and confirm?

    You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Zaan Theme.

    Feel free to ask for anything you need.

    Kind Regards