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  Public Ticket #3840672
Cannot activate license also Elementor Warning: Illegal Offset Type in Loader.php
Open

Comments

  •   lmedia2012 started the conversation
  •  968
    Neuron replied
    2 weeks ago on March 19, 2025 at 2:50am

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • lmedia2012 replied
    2 weeks ago on March 19, 2025 at 8:25am

    Hi support team,

    Thanks for the update.

    I updated the plugin that you provided but still fetches the same issue that I shared in my previous update also sometimes I fetch this error 

    PHP Fatal error:  Uncaught Error: Cannot use object of type WP_Error as array in /nas/content/live/afsnew/wp-content/plugins/neuron-builder/license/envato-api/inc/class-envato-market-items.php:346

    Can you please take a look.

    Thanks


  •  968
    Neuron replied
    2 weeks ago on March 19, 2025 at 12:52pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • lmedia2012 replied
    2 weeks ago on March 20, 2025 at 4:34am

    Hi Support team,

    Thanks for the reply.

    can you please send me an email so I can create user for you

    Thanks

  •   lmedia2012 replied privately
  •   Neuron replied privately
  •   lmedia2012 replied privately
  •   lmedia2012 replied privately
  •  968
    Neuron replied
    1 week ago on March 27, 2025 at 1:23am

    Hi,

    Sorry for missing your ticket,

    I can't reach the plugins section from the dashboard, can you please share a screenshot of the plugins you're using on your site, so we can check if there are any plugins causing the issue?

    Feel free to ask for anything you need.

    Kind Regards


  •   lmedia2012 replied privately
  •  968
    Neuron replied
    18 hours ago

    Hi,

    Sorry for the late reply, somehow I missed your ticket.

    I still can't reach the plugins page, it seems that I don't have permission to do so.

    Please make sure you're using the latest version of the plugin which is 1.1.0, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards