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  Public Ticket #3839070
Urgent: Critical Error on Homepage - Orken Theme Issue
Open

Comments

  • kiranmandhadi started the conversation

    Dear Support Team,

    I am encountering a critical error specifically on the home pages of the Orken - Business Consulting and Corporate WordPress Theme. When attempting to view or edit the home pages, I receive the following error message:

    "There has been a critical error on this website."

    However, all other pages are working fine without any issues. This problem persists despite troubleshooting, and I would appreciate your urgent assistance in identifying and resolving the issue.

    Troubleshooting Steps Taken:

    ✅ Checked PHP version and server configuration (No issues).
    ✅ Disabled plugins to check for conflicts.
    ✅ Verified WordPress and theme settings.
    ✅ Cleared cache and refreshed permalinks.

    Please advise on the necessary steps to resolve this issue or if you need additional information from my end.

    Looking forward to your prompt support.

    Attached files:  Screenshot 2025-03-16 053035.jpg

  •  968
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards