Hello I have several errors on my theme and demo is not imported properly! 1- The home page is completely blank as i have attached the screenshot below in attachments 2- there is no menu being displayed on my site (while i am in admin panel there is no menu being shown when i go to site)
3. When i add the product to cart the sidebar drawer doesn't open
I am very sorry for the late reply, we were not working on the weekend.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Yeah go ahead with the reset process, you can do whatever you want it's a new domain. After the import please lookout the checkout page cart page as well
Hello
I have several errors on my theme and demo is not imported properly!
1- The home page is completely blank as i have attached the screenshot below in attachments
2- there is no menu being displayed on my site (while i am in admin panel there is no menu being shown when i go to site)
3. When i add the product to cart the sidebar drawer doesn't open
4- the UI of my account page and many other page are not same as shown in the demo, link: https://lacasadecors.com/wp/my-account/
I don't know what is the problem is the demo not imported properly or anything else. I also have attached screenshots please go through the issue and help me fix the issue.l
Attached files: l1.jpg
l2.jpg
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Hello i am not able to demo import the importing process keeps on loading and loading and loading
is the latest version 1.1.0?
Hi,
Yes, the 1.1.0 is the latest version.
If you're running the latest version and still experiencing issues, please provide us with a wp-admin so we can take a look at it.
Feel free to ask for anything you need.
Kind Regards
I HAVE GIVEN YOU ACCESS CAN YOU CHECK IT
Hi Sohan,
I am very sorry for the late reply, we were not working on the weekend.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
Yeah go ahead with the reset process, you can do whatever you want it's a new domain.
After the import please lookout the checkout page cart page as well
Also check for account page structures
Hi Sohan,
I've just fixed the demo without resetting the site, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
Hello the theme is very slow and isn't working with my new version of elementor.
website: https://lacasadecors.com
Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
The theme is very very slow, why is that?
Can I get a refund on this theme?
Hi,
I would suggest you three things about how to increase the speed of your website.
1) Compress images to lower resolutions and smaller image sizes.
2) Use a cacher(we use w3 total cacher). https://wordpress.org/plugins/w3-total-cache/
- Right after install go to general settings and enable page cache.
3) Install autoptimize to combine all CSS files in one file and all JS files in one file, just like we do in our demo.
- https://wordpress.org/plugins/autoptimize/
Feel free to ask for anything you need.
Kind Regards
Can i please get refund on this theme? It didn't worked for me.
What is the process for refund?
Hi,
If you have already decided not to use the Ponte theme, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Hello I haven't yet received my refund
Hi Sohan,
Have you requested the refund via the link I shared before?
I'll ask the team to check it.
Kind Regards
Yes, Please refund it as soon as possible
We've just accepted it.
Kind Regards
Hello I still haven't got the refund
Are you sure? The team told me they accepted it almost two weeks ago.
Can you please attach a screenshot of your refund request?
Kind Regards