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  Public Ticket #3837300
No templates load in the Elementor library
Open

Comments

  • Erica started the conversation

    When i go to design a page using Elementor there are no nueron page templates in the Elementor library or blocks at all?

    I tried doing the advice here;

    But no luck. 

    Attached files:  system-info-ww2.ckastudio.com.au-13-03-2025.txt
      Screen Shot 2025-03-13 at 3.32.49 pm.png
      Screen Shot 2025-03-13 at 3.36.42 pm.png
      Screen Shot 2025-03-13 at 3.36.53 pm.png

  •  968
    Neuron replied

    Hi Erica,

    If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here:

    Feel free to ask for anything you need.

    Kind Regards


  • Bill replied

    Have had the same issue for the second time. I tried to save it as a .json, but when I try to import it in the Elementor  with the JSON file, Elementor appears that a have an invalid file 

  •  968
    Neuron replied

    Hi,

    We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.

    We use Cloudflare, I don’t know if providing an IP would help you in this case. 

    Whitelist:
    neuronthemes.com
    www.neuronthemes.com
    - 18.195.58.132

    Feel free to ask for anything you need.

    Kind Regards


  • Bill replied

    I did it, but nothing happened. I purchased this theme, and I can't use it. Please give me a solution. No templates in elementor library.

  •  968
    Neuron replied

    Hi Bill,

    Can you please create a new ticket and give us access to your site so we can check the issue?

    Feel free to ask for anything you need.

    Kind Regards


  • Bill replied

    I can't even create a ticket. my theme is Kaon - WordPress Theme for Creatives & WooCommerce, which is not supported. Please create a ticket with my mail [email protected]

  • Erica replied

    Hi,

    We have managed to load up the demo site but still getting nothing in our elementor library. This is what i am getting in my elementor logs;


    JS: showing 2 of 2

    JS: 2025-03-13 04:13:27 [error X 84][https://ww2.ckastudio.com.au/wp-admin/load-scripts.php?c=0&loadchunk_0=jquery-core,jquery-migrate,utils,wp-hooks&ver=6.7.2:2:28760] Cannot read properties of undefined (reading 'fontsUploadEmptyNotice') JS: 2025-03-19 19:01:27 [error X 1][https://ww2.ckastudio.com.au/wp-content/plugins/neuron-builder/assets/js/elements.js?ver=1.1.0:2:10717] this.runActions is not a function

    PHP: showing 5 of 5

    PHP: 2025-03-13 04:17:11 [notice X 6][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor-pro/modules/dynamic-tags/tags/site-logo.php::32] Trying to access array offset on value of type bool [array ( 'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2025-03-19 19:01:27 [warning X 3][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor-pro/modules/dynamic-tags/tags/site-logo.php::32] Trying to access array offset on value of type bool [array ( 'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2025-03-19 19:01:37 [warning X 2][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor/includes/base/controls-stack.php::1492] Undefined array key "background_image_laptop" [array ( 'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2025-03-20 00:21:08 [notice X 1][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor/modules/history/revisions-manager.php::363] Undefined index: editor_post_id [array ( 'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2025-03-20 00:26:48 [notice X 1][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor/includes/base/controls-stack.php::1492] Undefined index: background_image_laptop [array ( 'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]

    Log: showing 10 of 10

    2025-03-19 15:46:16 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.27.6', 'to' => '3.28.0',
    )]
    2025-03-19 15:46:16 [info] elementor::elementor_updater Started 2025-03-19 15:46:16 [info] Elementor/Upgrades - _on_each_version Start 2025-03-19 15:46:18 [info] Elementor/Upgrades - _on_each_version Finished 2025-03-19 15:46:18 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.27.6', 'to' => '3.28.0',
    )]
    2025-03-19 18:46:45 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.27.6', 'to' => '3.28.0',
    )]
    2025-03-19 18:46:45 [info] elementor-pro::elementor_pro_updater Started 2025-03-19 18:46:45 [info] Elementor Pro/Upgrades - _on_each_version Start 2025-03-19 18:46:45 [info] Elementor Pro/Upgrades - _on_each_version Finished 2025-03-19 18:46:45 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.27.6', 'to' => '3.28.0',
    )]

  •  968
    Neuron replied

    Hi,

    We've released a new update of the Neuron Builder plugin recently to fix these issues, the latest version is 1.1.0.

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • Erica replied

    Ok I have done this but I still cannot access the neuron library through the Elementor library. Blocks and pages are empty. 

    Attached files:  system-info-ww2.ckastudio.com.au-20-03-2025.txt

  •  968
    Neuron replied

    Hi Erica,

    I am very sorry for the late reply, we were not working on the weekend.

    We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only reason that I think this is happening is that your host is blocking requests in our host.

    Can you please try it in the Local Server if the library blocks are showing, or on another website? 

    If you need any specific template from our Neuron Library, please let me know so I can send it to you.

    Feel free to ask for anything you need.

    Kind Regards