Have had the same issue for the second time. I tried to save it as a .json, but when I try to import it in the Elementor with the JSON file, Elementor appears that a have an invalid file
We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
I can't even create a ticket. my theme is Kaon - WordPress Theme for Creatives & WooCommerce, which is not supported. Please create a ticket with my mail [email protected]
We have managed to load up the demo site but still getting nothing in our elementor library. This is what i am getting in my elementor logs;
JS: showing 2 of 2
JS: 2025-03-13 04:13:27 [error X 84][https://ww2.ckastudio.com.au/wp-admin/load-scripts.php?c=0&loadchunk_0=jquery-core,jquery-migrate,utils,wp-hooks&ver=6.7.2:2:28760] Cannot read properties of undefined (reading 'fontsUploadEmptyNotice') JS: 2025-03-19 19:01:27 [error X 1][https://ww2.ckastudio.com.au/wp-content/plugins/neuron-builder/assets/js/elements.js?ver=1.1.0:2:10717] this.runActions is not a function
PHP: showing 5 of 5
PHP: 2025-03-13 04:17:11 [notice X 6][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor-pro/modules/dynamic-tags/tags/site-logo.php::32] Trying to access array offset on value of type bool [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2025-03-19 19:01:27 [warning X 3][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor-pro/modules/dynamic-tags/tags/site-logo.php::32] Trying to access array offset on value of type bool [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2025-03-19 19:01:37 [warning X 2][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor/includes/base/controls-stack.php::1492] Undefined array key "background_image_laptop" [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2025-03-20 00:21:08 [notice X 1][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor/modules/history/revisions-manager.php::363] Undefined index: editor_post_id [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2025-03-20 00:26:48 [notice X 1][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor/includes/base/controls-stack.php::1492] Undefined index: background_image_laptop [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )]
Log: showing 10 of 10
2025-03-19 15:46:16 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.27.6', 'to' => '3.28.0', )] 2025-03-19 15:46:16 [info] elementor::elementor_updater Started 2025-03-19 15:46:16 [info] Elementor/Upgrades - _on_each_version Start 2025-03-19 15:46:18 [info] Elementor/Upgrades - _on_each_version Finished 2025-03-19 15:46:18 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.27.6', 'to' => '3.28.0', )] 2025-03-19 18:46:45 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.27.6', 'to' => '3.28.0', )] 2025-03-19 18:46:45 [info] elementor-pro::elementor_pro_updater Started 2025-03-19 18:46:45 [info] Elementor Pro/Upgrades - _on_each_version Start 2025-03-19 18:46:45 [info] Elementor Pro/Upgrades - _on_each_version Finished 2025-03-19 18:46:45 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.27.6', 'to' => '3.28.0', )]
I am very sorry for the late reply, we were not working on the weekend.
We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only reason that I think this is happening is that your host is blocking requests in our host.
Can you please try it in the Local Server if the library blocks are showing, or on another website?
If you need any specific template from our Neuron Library, please let me know so I can send it to you.
When i go to design a page using Elementor there are no nueron page templates in the Elementor library or blocks at all?
I tried doing the advice here;
But no luck.
Attached files: system-info-ww2.ckastudio.com.au-13-03-2025.txt
Screen Shot 2025-03-13 at 3.32.49 pm.png
Screen Shot 2025-03-13 at 3.36.42 pm.png
Screen Shot 2025-03-13 at 3.36.53 pm.png
Hi Erica,
If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here:
Feel free to ask for anything you need.
Kind Regards
Have had the same issue for the second time. I tried to save it as a .json, but when I try to import it in the Elementor with the JSON file, Elementor appears that a have an invalid file
Hi,
We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
Whitelist:
- neuronthemes.com
- www.neuronthemes.com
- 18.195.58.132
Feel free to ask for anything you need.
Kind Regards
I did it, but nothing happened. I purchased this theme, and I can't use it. Please give me a solution. No templates in elementor library.
Hi Bill,
Can you please create a new ticket and give us access to your site so we can check the issue?
Feel free to ask for anything you need.
Kind Regards
I can't even create a ticket. my theme is Kaon - WordPress Theme for Creatives & WooCommerce, which is not supported. Please create a ticket with my mail [email protected]
Hi,
JS: showing 2 of 2We have managed to load up the demo site but still getting nothing in our elementor library. This is what i am getting in my elementor logs;
JS: 2025-03-13 04:13:27 [error X 84][https://ww2.ckastudio.com.au/wp-admin/load-scripts.php?c=0&loadchunk_0=jquery-core,jquery-migrate,utils,wp-hooks&ver=6.7.2:2:28760] Cannot read properties of undefined (reading 'fontsUploadEmptyNotice') JS: 2025-03-19 19:01:27 [error X 1][https://ww2.ckastudio.com.au/wp-content/plugins/neuron-builder/assets/js/elements.js?ver=1.1.0:2:10717] this.runActions is not a function
PHP: showing 5 of 5PHP: 2025-03-13 04:17:11 [notice X 6][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor-pro/modules/dynamic-tags/tags/site-logo.php::32] Trying to access array offset on value of type bool [array ( 'trace' => '
Log: showing 10 of 10#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2025-03-19 19:01:27 [warning X 3][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor-pro/modules/dynamic-tags/tags/site-logo.php::32] Trying to access array offset on value of type bool [array ( 'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2025-03-19 19:01:37 [warning X 2][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor/includes/base/controls-stack.php::1492] Undefined array key "background_image_laptop" [array ( 'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2025-03-20 00:21:08 [notice X 1][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor/modules/history/revisions-manager.php::363] Undefined index: editor_post_id [array ( 'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2025-03-20 00:26:48 [notice X 1][/home/ckarchitects/ckastudio.com.au/wp-content/plugins/elementor/includes/base/controls-stack.php::1492] Undefined index: background_image_laptop [array ( 'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
2025-03-19 15:46:16 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.27.6', 'to' => '3.28.0',
)]
2025-03-19 15:46:16 [info] elementor::elementor_updater Started 2025-03-19 15:46:16 [info] Elementor/Upgrades - _on_each_version Start 2025-03-19 15:46:18 [info] Elementor/Upgrades - _on_each_version Finished 2025-03-19 15:46:18 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.27.6', 'to' => '3.28.0',
)]
2025-03-19 18:46:45 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.27.6', 'to' => '3.28.0',
)]
2025-03-19 18:46:45 [info] elementor-pro::elementor_pro_updater Started 2025-03-19 18:46:45 [info] Elementor Pro/Upgrades - _on_each_version Start 2025-03-19 18:46:45 [info] Elementor Pro/Upgrades - _on_each_version Finished 2025-03-19 18:46:45 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.27.6', 'to' => '3.28.0',
)]
Hi,
We've released a new update of the Neuron Builder plugin recently to fix these issues, the latest version is 1.1.0.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Ok I have done this but I still cannot access the neuron library through the Elementor library. Blocks and pages are empty.
Attached files: system-info-ww2.ckastudio.com.au-20-03-2025.txt
Hi Erica,
I am very sorry for the late reply, we were not working on the weekend.
We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only reason that I think this is happening is that your host is blocking requests in our host.
Can you please try it in the Local Server if the library blocks are showing, or on another website?
If you need any specific template from our Neuron Library, please let me know so I can send it to you.
Feel free to ask for anything you need.
Kind Regards