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  Public Ticket #3827067
Unable to activate license
Open

Comments

  • bridgewatergatesg started the conversation

    I am unable to verify my envato API token - there are no error messages but it does not activate the license. After "Save Changes" the page remains the same - I've tried multiple times. There was an elementor error previously so I have deactivated neuron builder and elementor, now this happens.

    Attached files:  unable to verify license.PNG

  •  968
    Neuron replied

    Hi,

    We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.

    The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)

    1. View and search Envato sites 
    2.  Download your purchased items 
    3. List purchases you've made

    https://prnt.sc/1b36kdk

    Please let me know if you need further help.

    Feel free to ask for anything you need.

    Kind Regards


  • bridgewatergatesg replied

    It is still not working even when another token with these 3 permissions only selected.

  • bridgewatergatesg replied

    Hi, this is quite urgent, can I please get a reply?

  •  968
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   bridgewatergatesg replied privately
  •   bridgewatergatesg replied privately
  •  968
    Neuron replied

    Hi,

    I've just fixed the issues, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  • bridgewatergatesg replied
    5449630034.png

    The mobile menu still isn't showing - please assist.

  •  968
    Neuron replied

    Hi,

    I've just fixed the mobile menu issue, please take a look at it.

    As for that critical error, I've just checked your site but couldn't find it, are you still facing it?

    Feel free to ask for anything you need.

    Kind Regards