Hi, I have followed the instructions to the letter to install your template but when I try to activate it with the token generated by Envato it does nothing, it leaves me the code written in the input but it does not show me that the status is Active.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
I've checked several times the permissions and is not the problem. In any case, due to urgency I had to go with another template that I had so for now I don't need any more support. Thank you very much for your time.
Hi, I have followed the instructions to the letter to install your template but when I try to activate it with the token generated by Envato it does nothing, it leaves me the code written in the input but it does not show me that the status is Active.
Thanks for your time
Attached files: Captura de pantalla 2025-02-12 150218.jpg
Hi,
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
- https://prnt.sc/1b36kdk
Please let me know if you need further help.
Feel free to ask for anything you need.
Kind Regards
I've checked several times the permissions and is not the problem. In any case, due to urgency I had to go with another template that I had so for now I don't need any more support. Thank you very much for your time.
Hi,
If you still want to continue to use the Kanik theme, can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards