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Okay
  Public Ticket #3815531
DEMO IMPORT
Open

Comments

  • Héctor started the conversation

    hI!

    I can't import the demo content.

    Help!

    PLEASE

    THANKS

    Attached files:  Screenshot 2025-02-06 at 16.00.38.png

  •  963
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Héctor replied privately
  • Héctor replied

    Hi!

    Sorry for the inconvenience, but I need a solution to this problem as soon as possible.

    THANKS AGAIN


  •  963
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just imported the demo data on your site, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  • Héctor replied

    Hi,

    No problem, thank you. 

    But still isn't working properly, I can´t see the content and images on the demo.

    Sorry again for the inconvenience.

  • Héctor replied

    Hi!

    Anything about that?

    Thanks?

  •  963
    Neuron replied

    Hi,

    We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use them. The reason why we could incorporate the photos inside the demo after the import is simply for aesthetic reasons.

    Themes that contain the 'Free images Included' badge in the preview contain images that are allowed to be used by you without the permission of the author.

    Feel free to ask for anything you need.

    Kind Regards


  • Héctor replied

    Okey, but I so difficult know how this theme works...

    Question, I have for edited this portfolio item that you could see in the image that I attach. I add images to it, but I don't know how to see the miniature in the portfolio grid in the home. 

    Help please, there is no info about that in the index info.


    Attached files:  Captura de pantalla 2025-02-12 a las 11.46.49.png
      Captura de pantalla 2025-02-12 a las 11.46.37.png

  •  963
    Neuron replied

    Hi,

    Sorry for the late reply, somehow the ticket was marked as solved.

    In the theme, there are three types of portfolios which you can select by going to Portfolio > Settings > Portfolio Item Settings > Type, so the types of portfolios are Side Portfolio, Vertical Portfolio, and Elementor portfolio, so in the Side and Vertical Portfolio, you can add photos to the portfolio by going to the Portfolio Item Gallery, but if you select the Elementor portfolio type, you can add anything on it, text, gallery, video, etc..., so in this case, if you want to edit an item fully with Elementor, you have to set its type to Elementor.

    https://ibb.co/KyZwYMY

    Don't forget to go to Dashboard > Elementor > Settings and make sure that you've checked the box of the Portfolio at the post types.

    https://prnt.sc/26rhv55

    Feel free to ask for anything you need.

    Kind Regards