My mobile menu is opening correctly, links are active but on the official website I can't see the text in the dropdown, it's all "empty". Whereas it seems to be alright on the backoffice.
I tried to modify the width but nothing changes.
Also, one the mobile version it seems like the menu stills on the background bringing us to wrong links when we try to clic on something.
I still have a problem with the mobile menu : one the mobile/tablet version it seems like the menu stills on the background bringing us to wrong links when we try to click on something. When I pass the pointer over the screen I can see all the different links that appear. It correponds to my menu links. You can try it by clicking on the first block "lichen" in the "spectacles" page ( https://refontesiteinternet1362.live-website.com/spectacles ). It seems to be only on the top of the page and disappear when you scroll down.
It doesn't work on the mobile and tablet version of the website. It seems to work on the backoffice but on the front office it doesn't. Here is a video to show you. You can see that when I click on the "lichen" button, it brings me to wrong pages. If I scroll down, the menu disappear and there is no problem anymore. It's only on the top of the page on the all website. It seems like the menu is stuck on the background.
Thank you it seems to work really well for the mobil / tablet version again. Nevertheless, the menu on the computer version is not working anymore. Nothing appears when I pass the pointer over it.
I do not know, it depends on the browser but also of the computer i'm on. I tried to empty everything and nothing changes. I will check again.
Another thing : on this page https://estrarre.fr/compagnie/lensemble-theatral-estrarre there is a big blank after my first image on the mobil version, as you can see in this picture. But I don't know where is the marging problem.
My mobile menu is opening correctly, links are active but on the official website I can't see the text in the dropdown, it's all "empty". Whereas it seems to be alright on the backoffice.
I tried to modify the width but nothing changes.
Also, one the mobile version it seems like the menu stills on the background bringing us to wrong links when we try to clic on something.
Thank you for you help,
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
The issue seems to be fixed, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
It works really well thank you very much !
I still have a problem with the mobile menu : one the mobile/tablet version it seems like the menu stills on the background bringing us to wrong links when we try to click on something. When I pass the pointer over the screen I can see all the different links that appear. It correponds to my menu links. You can try it by clicking on the first block "lichen" in the "spectacles" page ( https://refontesiteinternet1362.live-website.com/spectacles ). It seems to be only on the top of the page and disappear when you scroll down.
Attached files: Capture d’écran (45).png
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Have you managed to solve the issue, I've just checked your site and the links are working as expected.
If you're still facing the issue, please attach a screen-recorded video.
Feel free to ask for anything you need.
Kind Regards
It doesn't work on the mobile and tablet version of the website. It seems to work on the backoffice but on the front office it doesn't. Here is a video to show you. You can see that when I click on the "lichen" button, it brings me to wrong pages. If I scroll down, the menu disappear and there is no problem anymore. It's only on the top of the page on the all website. It seems like the menu is stuck on the background.
Thanks for your help
Attached files: rpreplay-final1738676420_k4kxwQpX.mp4
Hi,
Sorry for the late reply,
I've just fixed the issue, can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards
Hi,
Thank you it seems to work really well for the mobil / tablet version again. Nevertheless, the menu on the computer version is not working anymore. Nothing appears when I pass the pointer over it.
Sorry for that, I've just fixed it, can you please take a look at it now?
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
Hello,
Thank you, it worked for a moment but I feel like the problem is here again when I use microsoft ... (It works on Chrome)
Hi,
Sorry for the late reply, somehow the ticket was marked as solved.
The issue seems to be with the cache of the browser you're in because I've checked it in 4 different browsers and the menu works as expected.
Feel free to ask for anything you need.
Kind Regards
I do not know, it depends on the browser but also of the computer i'm on. I tried to empty everything and nothing changes. I will check again.
Another thing : on this page https://estrarre.fr/compagnie/lensemble-theatral-estrarre there is a big blank after my first image on the mobil version, as you can see in this picture. But I don't know where is the marging problem.
Thank you for your help
Attached files: Capture d’écran (48).png
Hi,
I am very sorry for the late reply, we were not working on the weekend.
That space is generated by the grid layout, can I switch it to Flexbox and the space will be gone?
When I switch it to Flexbox, I'll make sure the layout works also for the desktop.
Feel free to ask for anything you need.
Kind Regards
Hello,
Yes, of course feel free to switch to the Flexbox !
Than you for your help,
Hi,
I've just fixed it, do you mind taking a look at your site?
Feel free to ask for anything you need.
Kind Regards
Hi,
it's perfect thank you very much !
I still have a problem on the Private Ticket #3820539 could you take a look at it please ?
Hi,
We've just responded to your ticket and solved the issue.
Feel free to ask for anything you need.
Kind Regards