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  Public Ticket #3807960
Installed theme but no Neuron app to activate license
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Comments

  • operaciones78 started the conversation
    January 25, 2025 at 12:23pm

    After purchasing AOi theme on Envato/ThemeForest then installing on a clean WordPress instance, I activate the theme and follow the theme setup steps in the screenshots attached.

    It ends at a page where it says 'Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme.'

    There is no explanation how to do that even though I have the purchase code available. You have a video guiding the steps but there should be the Neuron app installed on WordPress with a 'License' section to enable it but there isn't on my WordPress.

    Please explain how to resolve this.

    Thanks

    Attached files:  Screenshot 2025-01-25 at 13.19.01.png
      Screenshot 2025-01-25 at 13.19.47.png
      Screenshot 2025-01-25 at 13.20.04.png
      Screenshot 2025-01-25 at 13.20.12.png

  •  965
    Neuron replied
    January 25, 2025 at 1:19pm

     

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    If you have both Neuron Builder and Envato Market plugins activated. In that case, the license options will move from Neuron to Envato as Envato will get priority over Neuron, so I suggest you deactivate the Envato Market plugin and the license tab will be back at Neuron.

    Feel free to ask for anything you need.

    Kind Regards


  • operaciones78 replied
    January 25, 2025 at 4:01pm

    Hi,

    I have progressed a little by installing the neuron builder app, then the aoi.zip theme on a clean WordPress instance. After that I have the license validated.

    But after importing the main demo, the pages are blank. It seemed to be down to php execution time, so I changed it to 600 then started all over again but same blank pages:

    https://dataconver.com/

    In addition, there should be loads of different demos to import, but it's only the main one that is available.

    Loads of people have had exactly the same problem as I do with the demo failing to import properly but the only solution seems to give you wp-admin access and reset the site. Can you explain what to do that could help other users in the future? All the same, hard to understand why this problem still keeps happening but has been going on for months with other users.

    Thanks

  •  965
    Neuron replied
    January 27, 2025 at 2:30pm

    Hi,

    The Main Demo that you see at Neuron >  Demo Importer includes all of the AOi demo pages, so please import the Main Demo and you're good to go.

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards