I recently purchased the Ponte theme through [platform/store where the theme was purchased], and I noticed that the promised 480+ exquisitely pre-made page layouts and blocks to insert with a click were not included as described on the product page.
I have reviewed the provided documentation and searched for solutions in the support forums, but I am still unable to locate or access these layouts and blocks.
Could you please investigate this issue and help me resolve it? If needed, I can provide additional information, such as the order number or temporary access to my site.
Hello Support Team,
I recently purchased the Ponte theme through [platform/store where the theme was purchased], and I noticed that the promised 480+ exquisitely pre-made page layouts and blocks to insert with a click were not included as described on the product page.
I have reviewed the provided documentation and searched for solutions in the support forums, but I am still unable to locate or access these layouts and blocks.
Could you please investigate this issue and help me resolve it? If needed, I can provide additional information, such as the order number or temporary access to my site.
I look forward to your response.
User: taos
Password: f)F%SehdRp@M@C0(z)2IWDJT
https://taosarquitetos.com.br/wp-admin
Attached files: Captura de tela 2025-01-10 163658.png
Captura de tela 2025-01-10 163409.png
Hi Vinycius,
I am very sorry for the late reply, we were not working on the weekend.
Can you please check the article below, also make sure that you're connected to the library.
- https://elementor.com/help/the-template-library-is-empty/
Feel free to ask for anything you need.
Kind Regards