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Okay
  Public Ticket #3795127
installation of plugin
Open

Comments

  • maddie started the conversation
    3 days ago on Monday at 11:14am

    Hello. 
    I can't get past the installation process for the Minimo theme. When I go to install the Neuron plugin, it just loads for ages (after 30 mins nothing). When I eventually refresh, the site crashes and I get alerted that there is a critical error. What can be done here? 
    Thank you!

  •  949
    Neuron replied
    3 days ago on Monday at 1:56pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • maddie replied
    2 days ago on Tuesday at 9:51am

    I've resolved this thank you. 
    I have another question- I cannot get the templates at all after following all the steps and I've looked in these threads for other solutions. Can you help?

  •  949
    Neuron replied
    20 hours ago

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards