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  Public Ticket #3794673
Failed to import Demo
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Comments

  • patriciabonadia started the conversation

    Support team,
    In my effort to make the first DEMO the presentation to my customer, I expected to have the Theme loaded as show on Envato. However, media did not import as error shown on the file attached.

    Can you please orient me how to fix / load Demo media?

    Attached files:  Failed_to_import_reinstall1.jpg

  •  949
    Neuron replied

    Hi,

    We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use them. The reason why we could incorporate the photos inside the demo after the import is simply for aesthetic reasons.

    Themes that contain the 'Free images Included' badge in the preview contain images that are allowed to be used by you without the permission of the author.

    Feel free to ask for anything you need.

    Kind Regards