Hello support team, Hope you can support me. I confess It has been an awful experience so far with Arkhitekton - Modern Architecture and Interior Design WordPress Theme.
The theme template is not working smoothly as previous experiencesI had with other paid themes.
The author misspelled it, he wrote that you need to paste the Envato Purchase Code, but that's the license of his plugin(Revolution Slider), not the license of our theme. We have purchased an extended license and included it for free in our theme, so you don't have to purchase and extra license for Revolution Slider.
We would love to give free access to our customers in their template library, but we cannot share our license, since we have only one. They have the such called Direct Customer Benefit. That's their idea not ours, we're sorry.
If your theme is not running on the latest version of the Slider Revolution, please check on ThemeForest if the theme has been updated recently or not. https://prnt.sc/qrtvof
You can also check on the theme changelog if the recent Slider Revolution is added or not. https://prnt.sc/qrtw1i
If you see that the latest version is added, simply download a copy in ThemeForest > Downloads and extract that zip file, inside onto includes > plugins you'll find the zip file of Revolution Slider (revslider.zip). If you see that is not the latest version, create a ticket or let us in the comments that we should update it.
Hello suport team, happy new year to you. Sincerely need your support to fix the issue. Please kindly notice I have already read content on the links you have just asnwered as solution - they were in my initial ticket. Facts are: 1) the license key downloaded from themeforest is invalid for RevolutionSlider - see image posted. Revolutionslider were installed via Appearance>install puglin 2) I just re-downloaded the Theme zip file from Themeforest.net (Envato market) file name: themeforest-O4pLhXuM-arkhitekton-modern-architecture-and-interior-design-wordpress-theme.zip But there is no revslider.zip inside, as you explained here: " inside onto includes > plugins you'll find the zip file of Revolution Slider (revslider.zip)" - image proof attached
How can I solve the matter described above? tks in advance
Hello support team, Hope you can support me.
I confess It has been an awful experience so far with Arkhitekton - Modern Architecture and Interior Design WordPress Theme.
The theme template is not working smoothly as previous experiencesI had with other paid themes.
Among problems I am facing and openned tickets for, I noticed I should not pay for Slide Revolution plugin (must have plugin for the theme Arkhitekton) only after researching a lot (room for a big improvement as the per service standards), So I can across to these two posts:
https://www.sliderrevolution.com/faq/where-to-find-purchase-code/?utm_source=admin&utm_medium=button&utm_campaign=srusers&utm_content=findkey
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
However, when I try to activate the Lincense Code donwloaded from https://themeforest.net/ the plugin shows: invalid License Key - see image attached.
I hope to have a solution soon or to claim my money back.
rgds
Attached files: failed_licenseKey.jpg
Hi,
Sorry for the late reply, we're on holiday.
The author misspelled it, he wrote that you need to paste the Envato Purchase Code, but that's the license of his plugin(Revolution Slider), not the license of our theme. We have purchased an extended license and included it for free in our theme, so you don't have to purchase and extra license for Revolution Slider.
For more information about bundled plugins:
- https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
We would love to give free access to our customers in their template library, but we cannot share our license, since we have only one. They have the such called Direct Customer Benefit. That's their idea not ours, we're sorry.
- https://revolution.themepunch.com/direct-customer-benefits
If your theme is not running on the latest version of the Slider Revolution, please check on ThemeForest if the theme has been updated recently or not. https://prnt.sc/qrtvof
You can also check on the theme changelog if the recent Slider Revolution is added or not. https://prnt.sc/qrtw1i
If you see that the latest version is added, simply download a copy in ThemeForest > Downloads and extract that zip file, inside onto includes > plugins you'll find the zip file of Revolution Slider (revslider.zip). If you see that is not the latest version, create a ticket or let us in the comments that we should update it.
Feel free to ask for anything you need.
Kind Regards
Hello suport team, happy new year to you. Sincerely need your support to fix the issue.
Please kindly notice I have already read content on the links you have just asnwered as solution - they were in my initial ticket.
Facts are:
1) the license key downloaded from themeforest is invalid for RevolutionSlider - see image posted. Revolutionslider were installed via Appearance>install puglin
2) I just re-downloaded the Theme zip file from Themeforest.net (Envato market)
file name: themeforest-O4pLhXuM-arkhitekton-modern-architecture-and-interior-design-wordpress-theme.zip
But there is no revslider.zip inside, as you explained here: " inside onto includes > plugins you'll find the zip file of Revolution Slider (revslider.zip)" - image proof attached
How can I solve the matter described above? tks in advance
Attached files: envato.jpg