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Okay
  Public Ticket #3793248
I can't use the theme
Closed

Comments

  • tarisapg started the conversation
    9223194257.png


    After active it doesn't show anything (for example. not showing begin installing plugin)
  •  965
    Neuron replied

    Hi,

    Sorry for the late reply, we're on holiday.

    Torfa Theme Setup:

    First of all, you need to be sure that you've installed and activated all the plugins that are required by the theme, you can find them by going to Appearance > Install Plugins.

    After you activate the required plugins, you can go to Appearance > Install plugins and install also the One Click Demo Importer plugin, then go to Appearance > Import Demo Data and start importing the demo, after you import the demo, you can go to Settings > Reading and select the home page from there.

    After you have selected the Home page, you can customize the header, you can install all the header templates that are included on the theme by going to Appearance > Import Demo Data > Templates.

    How to edit the Header Template?

    In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover onto button Edit with Elementor and see if there appears a header template.

    https://prnt.sc/ppaaad

    Click onto the template and the editor for that template will be opened where you can easily edit it.

    Video Tutorial about header builder.

    Torfa Theme documentation.

    Feel free to ask for anything you need.

    Kind Regards


  •   tarisapg replied privately
  •  965
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   tarisapg replied privately
  • tarisapg replied

    Please answer my question. I need it urgently.

  •   Neuron replied privately
  •   tarisapg replied privately
  •  965
    Neuron replied

    Hi,

    Please check the following article on how to solve the issue.

    Feel free to ask for anything you need.

    Kind Regards


  • tarisapg replied
    The issue remains the same, and what do you mean by following an article?
    Do you have a link?
    Can I request a refund for purchasing a theme?

    5022076835.png
  •  965
    Neuron replied

    Can you please check the article on how to solve it?

    • https://docs.neuronthemes.com/article/457-how-to-fix-elementor-widget-panel-not-loading


  • tarisapg replied
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    It doesn't work, Do you have any other options?

  • tarisapg replied

    I don’t want to continue anymore. I want to cancel and request a refund. How can I do that?

  •  965
    Neuron replied

    Hi,

    We would love to help you solve any issues you're facing, so can you please give us a brief explanation of what kind of issues you're facing?

    If you have already decided not to use the Torfa, sure we'll accept a refund request, hope in the future our paths will cross again.

    https://themeforest.net/refund_requests/new

    Feel free to ask for anything you need.

    Kind Regards