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Okay
  Public Ticket #3791154
Activate
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Comments

  • dedadi started the conversation

    Hi,

    I am unable to activate the plugin:

    1. When attempting through Appearance > Install Plugin > Neuron Plugin, an error occurs.
    2. When trying through Activate Theme, I see the message: "License Verification: Enable the Neuron Builder License Verification through Envato. The verification will unlock various features of the theme." However, there is no window to enter the code generated via the Envato API.

    Please assist, as it is quite frustrating not being able to use this theme. Thank you for your help.





    Attached files:  Screenshot 2024-12-28 at 21.50.46.png
      Screenshot 2024-12-28 at 21.46.50.png
      Screenshot 2024-12-28 at 21.46.37.png

  •  965
    Neuron replied

     

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • dedadi replied

    Hi,

    I cannot install Neuron PLugon (please look at my previous screenshots –  I don't have NEURON it in my WP "menu".) so I am unable to follow this video.


    Attached files:  Screenshot 2024-12-29 at 21.33.29.png

  •  965
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • dedadi replied

    Sorry Guys, But there is everything wrong...
    I've instaled the plugin but not another problem: 

    Attached files:  Screenshot 2024-12-30 at 16.11.47.png

  • dedadi replied

    error "Sorry, you are not allowed to access this page."

    Attached files:  Screenshot 2024-12-30 at 16.11.53.png

  •  965
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   dedadi replied privately
  •   Neuron replied privately
  •   dedadi replied privately
  •   dedadi replied privately
  •   Neuron replied privately
  •   dedadi replied privately
  •  965
    Neuron replied

    Hi,

    Sorry for the late reply, we're currently on holiday.

    The login credentials are not working, do you mind taking a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  •   dedadi replied privately
  •  965
    Neuron replied

    Hi,

    We're sorry for your experience with our Kanik theme, if you still want to give the theme a try, please let us know so we can help you.

    Feel free to ask for anything you need.

    Kind Regards