An issue that appeared. On our homepage, the portfolio slider that normally displays our latest work has been replaced by a large white rectangle. While the rest of the page content is still visible, it has all been pushed below this white space.
What's particularly strange is that when viewing the page in Elementor, the slider appears and functions normally. We haven't made any changes to the page or the slider settings, yet the frontend display is completely broken.
The issue seems to be strictly related to the frontend display since: - The slider is visible in Elementor - The white space only appears on the live site - All content below is intact but pushed down
Could you please help us troubleshoot this issue? We suspect it might be related to the recent update, as this was the only change made before the problem appeared.
I can provide screenshots of both the frontend issue and the Elementor view if that would be helpful.
Thank you for your assistance in resolving this matter
We've released an update of the Neuron Builder plugin (1.0.9.6), I've attached the latest version of it, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
Hello,
An issue that appeared. On our homepage, the portfolio slider that normally displays our latest work has been replaced by a large white rectangle. While the rest of the page content is still visible, it has all been pushed below this white space.
What's particularly strange is that when viewing the page in Elementor, the slider appears and functions normally. We haven't made any changes to the page or the slider settings, yet the frontend display is completely broken.
The issue seems to be strictly related to the frontend display since:
- The slider is visible in Elementor
- The white space only appears on the live site
- All content below is intact but pushed down
Could you please help us troubleshoot this issue? We suspect it might be related to the recent update, as this was the only change made before the problem appeared.
I can provide screenshots of both the frontend issue and the Elementor view if that would be helpful.
Thank you for your assistance in resolving this matter
Hi,
We've released an update of the Neuron Builder plugin (1.0.9.6), I've attached the latest version of it, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Thank you that worked perfectly!
You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes