I’m encountering issues while trying to set up the Otello theme with NeuronBuilder on my WordPress site. Here’s a summary of the steps I’ve taken and the problems I’ve faced:
Initial Attempt:
I tried uploading the full theme package but received a "Missing style.css" error.
Following the instructions, I unzipped the package and uploaded only the Otello Theme, which activated successfully.
I then manually uploaded and activated the NeuronBuilder plugin, but nothing happened—no wizard or additional setup appeared.
Alternative Attempt:
I created a new WordPress site and first installed the NeuronBuilder plugin, followed by uploading and activating the Otello Theme.
This time, the setup wizard appeared. I configured some basic settings (e.g., site name) and was prompted to install Elementor and NeuronBuilder again.
After installation, I received a success message but immediately encountered an error on the Licensing tab:
"Something went wrong."
Broken Site:
Upon refreshing the page, the site broke entirely. It only recovered after deactivating either NeuronBuilder or Elementor.
After recovery, the theme was technically installed, and I can see the 28 patterns. However, the Demo content, Neuron Dashboard, and other features are missing.
Request for Assistance
Could you please guide me on:
Resolving the licensing error and plugin conflict between NeuronBuilder and Elementor.
Completing the demo content import and accessing the Neuron Dashboard.
Thank you for your support, and I look forward to your guidance.
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
I’m encountering issues while trying to set up the Otello theme with NeuronBuilder on my WordPress site. Here’s a summary of the steps I’ve taken and the problems I’ve faced:
- Initial Attempt:
- I tried uploading the full theme package but received a "Missing style.css" error.
- Following the instructions, I unzipped the package and uploaded only the Otello Theme, which activated successfully.
- I then manually uploaded and activated the NeuronBuilder plugin, but nothing happened—no wizard or additional setup appeared.
- Alternative Attempt:
- I created a new WordPress site and first installed the NeuronBuilder plugin, followed by uploading and activating the Otello Theme.
- This time, the setup wizard appeared. I configured some basic settings (e.g., site name) and was prompted to install Elementor and NeuronBuilder again.
- After installation, I received a success message but immediately encountered an error on the Licensing tab:
- "Something went wrong."
- Broken Site:
- Upon refreshing the page, the site broke entirely. It only recovered after deactivating either NeuronBuilder or Elementor.
- After recovery, the theme was technically installed, and I can see the 28 patterns. However, the Demo content, Neuron Dashboard, and other features are missing.
Request for AssistanceCould you please guide me on:
Thank you for your support, and I look forward to your guidance.
Hi,
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
After you install and activate the theme plugins, you need to activate Neuro Builder's license by going to Dashboard > Neuron > License.
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
After that, you can import the Otello theme demo pages by going to Dashboard > Neuron > Demo Importer.
Feel free to ask for anything you need.
Kind Regards