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Okay
  Public Ticket #3779264
demo importer does not work
Closed

Comments

  • ssizzkim started the conversation

    The demo importer is not working. It seems to be an error with the One Click Demo Importer plugin. Even after reinstalling it separately, the error persists. Are there any solutions or alternative importers available?

  •  949
    Neuron replied

    Hi,

    When you first install the theme, you need to activate the Neuron Builder's license.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    After you activate the license, you can import the demo data by going to Dashboard > Neuron > Demo Imporetr and importing the Main Demo which includes all of the Travelosophy demo pages.

    So, you don't need to install the One Click Demo Importer plugin, as we've included the demo importer feature in the Neuron Builder plugin.

    Feel free to ask for anything you need.

    Kind Regards


  • ssizzkim replied

    I've registered the license as instructed and am using the demo importer to import the data, but the import button keeps spinning endlessly without importing any data or pages. How can I resolve this issue?

  •  949
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   ssizzkim replied privately
  •  949
    Neuron replied

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards