I’ve run into a couple of issues and was wondering if you could help me out.
Mobile Menu Popup
On mobile, the menu popup opens whenever I tap anywhere on the screen, not just on the hamburger icon. I can’t seem to edit this because it looks like it needs Elementor Pro. Is there any way to change this behavior directly in the theme? I’d like for the menu to open only when the hamburger is clicked.
Random URL Changes
Sometimes, the URL of a page changes randomly after I save it. This doesn’t happen every time, but it seems to happen more often with pages that were duplicated or made from a template. I’m not sure what’s causing this, but could it have anything to do with the theme?
Thanks so much for your help! I’d really appreciate any tips or fixes you can suggest.
Thank you for your assistance. I tried following the steps in the article to adjust the settings, but I couldn’t find them because the Element editor seems to have changed. I noticed the settings in another location, but they were not accessible since I don’t have Elements Pro. Could you please guide me on how to access these settings? I’m trying to create a new pop-up but am unable to configure the display conditions.
It seems like a preview issue because I published the popup just to test it and it was showing in the center of the page, please check the attached screenshot.
That's funny, when I published the popup to test, the issue was still there. But the good news is that it’s working now, and that’s what matters. Appreciate your help!
Hi,
I’ve run into a couple of issues and was wondering if you could help me out.
Thanks so much for your help! I’d really appreciate any tips or fixes you can suggest.
Best regards,
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I am really sorry for missing your ticket, I do really apologize for that.
As for the mobile issue, I've just fixed it by editing the Trigger options of the Popup template, for more, please check the following article.
As for the URL issue, I'm sorry but I can't find any issues like that in your site, can you please be more specific?
Feel free to ask for anything you need.
Kind Regards
Thank you for your assistance. I tried following the steps in the article to adjust the settings, but I couldn’t find them because the Element editor seems to have changed. I noticed the settings in another location, but they were not accessible since I don’t have Elements Pro. Could you please guide me on how to access these settings? I’m trying to create a new pop-up but am unable to configure the display conditions.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please go to Elementor > Settings > Features > Editor Top Bar set it to inactive and let me know if that works?
I'll lead this issue to the dev team so they'll fix it and then the display conditions will appear also when you're using Editor Top Bar.
Feel free to ask for anything you need.
Kind Regards
Hi,
It seems like a preview issue because I published the popup just to test it and it was showing in the center of the page, please check the attached screenshot.
Feel free to ask for anything you need.
Kind Regards
That's funny, when I published the popup to test, the issue was still there. But the good news is that it’s working now, and that’s what matters. Appreciate your help!
I've looked it up when I published it, and the issue is still there - both on desktop and mobile.
Attached files: Zrzut ekranu 2024-12-20 o 12.25.39.png
Hi,
It seems that's a cache issue because I've tested it on several devices in my office and in all of them it looks good.
I've tested it in Android, iOs for mobile, and in Windows and Mac for desktop.
Please try to clear the cache of your browser before checking it, or try to check it on another device.
Feel free to ask for anything you need.
Kind Regards