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Okay
  Public Ticket #3769500
Loading Demo
Closed

Comments

  • rociodoleo started the conversation

    I'm trying to load the demo but it get stuck on loading. Please help!

  •  949
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   rociodoleo replied privately
  • rociodoleo replied

    Any updates? I really need to get my site up and running soon, please

  •  949
    Neuron replied

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • rociodoleo replied

    Do I add this directly on my site or on the hosting backend?

  •  949
    Neuron replied

    These changes need to be made at the hosting level, but the exact method depends on your hosting setup. Here's a breakdown:

    1. If you have access to the hosting backend (like cPanel or a similar dashboard):

      • Look for PHP Settings or PHP Configuration in your hosting panel.
      • Update the values directly in the PHP configuration section.
    2. If you don't have direct access to the PHP settings:

      • You can add the provided code to the .htaccess file of your site using an FTP client or the file manager in your hosting control panel.
      • Be sure to test your site after making changes. If you encounter issues, revert the changes immediately.


  • rociodoleo replied

    I did this and the issue persists ): 

  • rociodoleo replied

    Team please help me, this is very frustrating. I've been trying to fix this for hours now

  •  949
    Neuron replied

    I'm currently on your site working, but I can see that you've removed the Minimo theme, so I'm going to re-install it.


  •  949
    Neuron replied

    I've just imported the demo data on your site, can you please take a look at it?

     


  • rociodoleo replied

    Thank you so much. I can see it now! Thank you!

  •  949
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • rociodoleo replied

    Hello team!

    This time I need support with the slider on the main page. Could you please take a look at my site and let me know what I need to do to make it look like this: https://neuronthemes.com/minimo

    Thank you!

    Attached files:  Screenshot 2024-11-25 at 11.10.58 AM.png

  •  949
    Neuron replied

    Hi,

    I've just fixed the settings of the Gallery widget and made them the same as in the Minimo demo, can you please take a look at it now?

    We also noticed that you've left a 4-star review on the theme, we really apologize if you find our reply late, but we try to do our best to respond to the tickets as soon as possible as we have lots of tickets.

    Feel free to ask for anything you need.

    Kind Regards


  • rociodoleo replied

    Thank you very much, guys! I think it'd be super helpful if you had a live chat. Just constructive criticism.

    Your themes are gorgeous!

  •  949
    Neuron replied

    Yes, we really appreciate the feedback, we haven't planned to add it yet, but in the future, we'll consider it.

    I mentioned the 4star rate as it is impacting the average rate of the theme, on the other hand, we really appreciate your feedback 🙂

    Feel free to ask for anything you need.

    Kind Regards