I am experiencing issues with activating my theme license. Although I have followed the YouTube tutorial step by step, I'm unable to complete the activation process.
I have created a token as instructed
When clicking the activation button, it shows a brief loading animation
The process stops without any error message or successful activation
No further action occurs after the loading stops
I previously managed to activate the theme successfully on my local environment (localhost). This new issue occurs on my live production server. I am using the exact same process that worked locally. The token I generated seems valid but doesn't complete the activation. I've tried to generate another one but doesn't work either.
Thank you for your assistance in resolving this issue. It's currently blocking my development process, and I would greatly appreciate your help.
I am very sorry for the late reply, we were not working on the weekend.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
Hi,
I am experiencing issues with activating my theme license. Although I have followed the YouTube tutorial step by step, I'm unable to complete the activation process.
I previously managed to activate the theme successfully on my local environment (localhost). This new issue occurs on my live production server. I am using the exact same process that worked locally. The token I generated seems valid but doesn't complete the activation. I've tried to generate another one but doesn't work either.
Thank you for your assistance in resolving this issue. It's currently blocking my development process, and I would greatly appreciate your help.
Thanks
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello,
Any chance to have an update?
This is getting quite urgent.
Thank you!
Hi,
I am very sorry for the late reply, we were not working on the weekend.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
- https://prnt.sc/1b36kdk
Please let me know if you need further help.
Feel free to ask for anything you need.
Kind Regards
Hi,
Suddenly it all worked.
Thank you for your help, have a nice day!
You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes