So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Sorry for the late reply, the ticket was marked as solved.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Hi! i have an issue, i dont know maybe its a bug of the theme?
In a product, when you click on any image, it pops up in modal, but the controls are duplicated. See screenshot
Attached files: Screenshot 2024-11-14 at 10.04.57 AM.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Sorry for the late reply,
Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Hi there! Thank you. I have updated the theme and the core plugin. I still have the issue with the weird controls on the product's popup modal images.
Yes i cleared all the cache as well.
Attached files: Screenshot 2024-11-25 at 9.36.48 PM.png
Hi,
Sorry for the late reply, the ticket was marked as solved.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Feel free to ask for anything you need.
Kind Regards