I selected "Activate Neuron Builder" button within the WordPress Dashboard and was given a "Sorry, you are not allowed to access this page." message? How do I access this?
That was happening because you had the Envato Market plugin activated, and when both Neuron and Envato plugins are activated, the license priority goes from Neuron to Envato.
I've just deactivated it now, so you can add the license key at Dashboard > Neuron > License, so please follow the video tutorial I sent you before on how to do it.
Now my Neuron for some reason, was unactivated. I'm unable to use the Neuron widgets unless I "upgrade". Whenever I try activating it again, it once more shows the "Sorry, you are not allowed to access this page." again.
This was already completed at the outset of this thread. Despite my selection of "Activate Neuron Builder," I am unable to access the activation page no matter what I tried to do.
I selected "Activate Neuron Builder" button within the WordPress Dashboard and was given a "Sorry, you are not allowed to access this page." message? How do I access this?
Attached files: Screenshot 2024-11-13 at 4.07.17 PM.png
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Even after following the steps outlined in the video, I continue to get an error message (view attachments).
Attached files: Screenshot 2024-11-14 at 2.28.30 PM.png
Screenshot 2024-11-14 at 2.28.36 PM.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
That was happening because you had the Envato Market plugin activated, and when both Neuron and Envato plugins are activated, the license priority goes from Neuron to Envato.
I've just deactivated it now, so you can add the license key at Dashboard > Neuron > License, so please follow the video tutorial I sent you before on how to do it.
Feel free to ask for anything you need.
Kind Regards
Activation activated! Thanks for your help!
You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
I need my license reset because it's not activating. Had to reset Wordpress.
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
I had activated the license and then reset WordPress. Now I can't reactivate the license.
Hi @orcasd,
Can you please cerate a new private ticket and share with us the wp-admin (login credentials) so we can take a look at the issue?
Feel free to ask for anything you need.
Kind Regards
Now my Neuron for some reason, was unactivated. I'm unable to use the Neuron widgets unless I "upgrade". Whenever I try activating it again, it once more shows the "Sorry, you are not allowed to access this page." again.
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
This was already completed at the outset of this thread. Despite my selection of "Activate Neuron Builder," I am unable to access the activation page no matter what I tried to do.
Attached files: Screenshot 2024-11-13 at 4.07.17 PM.png
Screenshot 2024-11-22 at 11.50.08 AM.png
Hi,
That happened because you had both Neuron Builder and Envato Market plugin activated, and the license was not added at the Envato settings.
When both plugins are activated the Envato plugin gets the priority for the license activations.
I've just deactivated it now and the license is active through Neuron Builder.
Feel free to ask for anything you need.
Kind Regards