Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Pretty novice to all of this, so the info you provided does not mean much of anything to me. Any further explanation/ steps would be greatly appreciated!
Figured out how to adjust and all of the settings were already at or above your recommended, still having same issue with demo import not working. Any other ideas?
Some other things that I have noticed...when I have the Captura theme activated I am not able to search new plugins or search other themes (both show error codes). As soon as I activate another theme native to wordpress, these issues go away. In addition, when I have the Captura theme activated, Elementor page builder will not open at all...again, this issue is solve when I activate a native theme to wordpress.
This is all besides the point because in Neuron, the Captura demo still won't import. This is getting really frustrating and I am realizing, after some reading, that this is a very common issue people are having with neuron products. Please help with a fix!
Hi, I see the demo imported now. Thank you! I guess my next question is where can I access all of the pre built page templates for drag and drop editing? Would this be within elementor? Thank you!
Hi! I actually ended up wanting to use this theme on a different domain/website that I am using. Having the same issue with import the theme there as well. Why is it not working? I will post those admin details privately and hoping you can help fix this problem. Thank you!
Just to add some more context to the issue I am having...when I go to add a new page or post or anything in elementor, I click on the folder button to try to access the templates I should have via the theme that I purchased, but nothing shows up!
The demo is not being importet as your PHP settings are not meeting the recommended settings, please take a look at them by going to Dashboard > Elementor > System Info, and then change the Memory Limit and try to import the demo data again.
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Really? We already tried that down below and figured out it was not the PHP settings causing the import failure. This is getting a little ridiculous. You also did not address my concerns that on the site that I was able to import the theme (because you went in and did it manually), the theme is not actually showing up when trying to add a new element in elementor editor. This is an even bigger problem!
At this point, I have submitted a request for an immediate refund and left a review on the overall lack of the product actually working and the subpar customer support.
Would love for your to prove me wrong here and help me get this figured out, but after a week of trying to use something that is "user friendly" I am extremely discouraged.
Hi, I appreciate you looking into it further and fixing the issues. Although, I am still not seeing any of the pages or blocks show up when I try to add them in elementor builder. Do you have any suggestions on why this might be? Thanks!
Hi, no the demo deletion was not on purpose, I apologize. Must have happened on accident. Yes, you can re-import! Thank you!
I have one follow up question...when the demo is imported, where exactly do I find the premade template options to start adding to my site? Is this all done in the elementor editor?
Thank you for that tip, I just added that to the whitelist but it did not solve the issue. I am still not seeing anything in the builder. Any other suggestions?
We’ve done research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
I am very sorry for the late reply, we were not working on the weekend.
I'll lead this issue to the dev team, as the steps that I showed you should have already solved the issue, so I'll ask the dev team to check it and see if there's anything they can do.
Demo import will start to import and then not finish. No error message, just reset back to normal page. Trying to import an already purchased theme.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
PHP Recommendations
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Feel free to ask for anything you need.
Kind Regards
Pretty novice to all of this, so the info you provided does not mean much of anything to me. Any further explanation/ steps would be greatly appreciated!
Figured out how to adjust and all of the settings were already at or above your recommended, still having same issue with demo import not working. Any other ideas?
Some other things that I have noticed...when I have the Captura theme activated I am not able to search new plugins or search other themes (both show error codes). As soon as I activate another theme native to wordpress, these issues go away. In addition, when I have the Captura theme activated, Elementor page builder will not open at all...again, this issue is solve when I activate a native theme to wordpress.
This is all besides the point because in Neuron, the Captura demo still won't import. This is getting really frustrating and I am realizing, after some reading, that this is a very common issue people are having with neuron products. Please help with a fix!
Hi! Any follow up on this??
Hi,
I've just imported the demo data on your site, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
Hi, I see the demo imported now. Thank you! I guess my next question is where can I access all of the pre built page templates for drag and drop editing? Would this be within elementor? Thank you!
Hi, following up on this...
Hi! I actually ended up wanting to use this theme on a different domain/website that I am using. Having the same issue with import the theme there as well. Why is it not working? I will post those admin details privately and hoping you can help fix this problem. Thank you!
Just to add some more context to the issue I am having...when I go to add a new page or post or anything in elementor, I click on the folder button to try to access the templates I should have via the theme that I purchased, but nothing shows up!
Thank you in advance for the help!
Following up on this...please help solve these issues! I really want this product to work....
Hi,
The demo is not being importet as your PHP settings are not meeting the recommended settings, please take a look at them by going to Dashboard > Elementor > System Info, and then change the Memory Limit and try to import the demo data again.
PHP Recommendations
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Feel free to ask for anything you need.
Kind Regards
Really? We already tried that down below and figured out it was not the PHP settings causing the import failure. This is getting a little ridiculous. You also did not address my concerns that on the site that I was able to import the theme (because you went in and did it manually), the theme is not actually showing up when trying to add a new element in elementor editor. This is an even bigger problem!
At this point, I have submitted a request for an immediate refund and left a review on the overall lack of the product actually working and the subpar customer support.
Would love for your to prove me wrong here and help me get this figured out, but after a week of trying to use something that is "user friendly" I am extremely discouraged.
Hi! A reply to this would be greatly appreciated!
Hi,
We're sorry but we saw that the PHP settings were still not as the theme requires, that's why the demo wasn't imported before.
I can see that the demo is imported now, I saw some minor issues and I've just fixed them to complete the demo, can you please check your site.
Feel free to ask for anything you need.
Kind Regards
Hi, I appreciate you looking into it further and fixing the issues. Although, I am still not seeing any of the pages or blocks show up when I try to add them in elementor builder. Do you have any suggestions on why this might be? Thanks!
Hi,
Have you removed the demo data, I've just checked your site but it's completely blank now.
Yesterday, I made sure that the Captura demo was installed and fixed some issues I saw through the demo, was the demo deletion on purpose?
Can I re-import the demo data?
Feel free to ask for anything you need.
Kind Regards
Hi, no the demo deletion was not on purpose, I apologize. Must have happened on accident. Yes, you can re-import! Thank you!
I have one follow up question...when the demo is imported, where exactly do I find the premade template options to start adding to my site? Is this all done in the elementor editor?
Hi! Just wanted to follow up and see if you had a moment to look into this?
This is the issue I am now having...
Attached files: Screenshot 2024-11-25 at 2.57.13 PM.png
Hi,
I am very sorry for the late reply, we were not working on the weekend.
The wp-admin is no longer working, do you mind taking a look at it?
Feel free to ask for anything you need.
Kind Regards
Please just let me know when you have an update on this. Thank you!
Hi,
If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here:
Feel free to ask for anything you need.
Kind Regards
Hi,
Thank you for that tip, I just added that to the whitelist but it did not solve the issue. I am still not seeing anything in the builder. Any other suggestions?
Hi,
We’ve done research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
Whitelist:
- neuronthemes.com
- www.neuronthemes.com
- 18.195.58.132
Feel free to ask for anything that you need.
Kind Regards,
NeuronThemes
Hi! Thank you for looking into this further. I just tried adding the IP you gave me and no luck.
I use hostinger, have you had issues with them in the past? Would you recommend a hosting service that you know is compatible? Thanks!
Hi! Just wanted to follow up on this?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I'll lead this issue to the dev team, as the steps that I showed you should have already solved the issue, so I'll ask the dev team to check it and see if there's anything they can do.
Feel free to ask for anything you need.
Kind Regards
Ok, thank you!
Hi , any update on this?