We’re migrating to our new support system at https://support.neuronthemes.com/ please create an account and submit all new support tickets there to ensure faster and more efficient assistance.
I went to your site and imported the blog posts, but I can see that you've removed the Ponte theme, can you please re-install it and the Neuron Builder plugin, so I can proceed with the work?
Hi,
I am unable to edit this section of the blog post template - Please advise on how I can do so? (First screenshot)
Also, the titles on my blog post appear very big, how can I edit this? (Second screenshot)
Thank you.
Attached files: Screenshot 2024-11-11 at 1.24.39 PM.png
WhatsApp Image 2024-11-06 at 21.15.11.jpeg
Hi,
Can you please attach the URL of the post so I can take a look at it and then let you know what to do?
Feel free to ask for anything you need.
Kind Regards
Hi,
It is under Posts > Unlock Effective Brand Strategy (Draft)
Please check it, thank you.
Hi,
Sorry for the misunderstanding, we asked for a link to your website so we can check the issue, as we don't know what's the URL of your site.
Feel free to ask for anything you need.
Kind Regards
Hi,
My URL is https://humankind.design/
However, I have not published my blog post as the formatting is not good yet.
Hi,
Sorry for the late reply, somehow the ticket was marked as solved.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I have updated your access, please check again.
Thank you.
Hi, may I check for updates please?
Hi,
Sorry for missing your ticket, somehow it was marked as solved.
I've just checked your site and saw that you've all of the blog posts you had, do you want me to re-import any of the Ponte single post layouts?
For more, please check the following article on how to create a blog post with our theme.
Feel free to ask for anything you need.
Kind Regards
Hi,
Thanks for your reply.
Yes, can you help me to reinstall the blog layouts?
I'd like to use Blog Grid and Standard Single layouts.
Blog Grid - https://neuronthemes.com/ponte/blog-grid/
Standard Single - https://neuronthemes.com/ponte/illuminating-architecture-with-innovation/ (Including all the features such as Link, Quote etc.)
Many thanks.
Hi,
I went to your site and imported the blog posts, but I can see that you've removed the Ponte theme, can you please re-install it and the Neuron Builder plugin, so I can proceed with the work?
Feel free to ask for anything you need.
Kind Regards