If you're not comfortable sharing the login information, you can create a new user for me with my email, and after we check your site you can delete the user, as we need to log into your site and check what's going on with the theme.
You don't have to worry about your site's safety, as we've dozens of clients who share with us their login details and we fix their issues.
I am very sorry for the late reply, we were not working on the weekend.
I've just logged into your site and fixed the issue, I also updated the Neuron Builder plugin to the latest version by going to Dashboard > Plugins > Neuron Builder, can you please check your site now?
Thank you for the response. Im checking now and the theme still looks like a default theme. I do see the floona media but the layout is just the default one
Every time i try to install and use this theme it wont work. Im getting very frustrated with it and bought this theme because it looked nice.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi how do i do so without any of your information. Is there anything i can do?
Hi,
If you're not comfortable sharing the login information, you can create a new user for me with my email, and after we check your site you can delete the user, as we need to log into your site and check what's going on with the theme.
what email address should i use for your account?
Sorry, forgot to attach it 😅
Here's our email: [email protected]
Hi i have not heard back from you since. Are you still there
hello what’s going on?? Can you please reply?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just logged into your site and fixed the issue, I also updated the Neuron Builder plugin to the latest version by going to Dashboard > Plugins > Neuron Builder, can you please check your site now?
Feel free to ask for anything you need.
Kind Regards
Hi
Thank you for the response. Im checking now and the theme still looks like a default theme. I do see the floona media but the layout is just the default one
Sorry for missing that, I forgot to select a page as the main home page, so I just did it now.
Can you check the site now?
Yes thank you so much that was what I was trying to do.
You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
last question how do i access that setting?
You can access it by going to Dashboard > Settings > Reading.
Kind Regards