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  Public Ticket #3758304
Demo Import not working
Open

Comments

  • abhay21892 started the conversation
    November 6, 2024 at 11:14am

    Based on documentation, I have tried more than 5-6 times to import demo content but it's not working.

  • abhay21892 replied
    November 6, 2024 at 5:14pm

    On checking got to know...I have also not got those 6 premad home page layouts as well. please review the screenshot attached.

    Attached files:  theme-demo.png

  •  965
    Neuron replied
    November 6, 2024 at 10:36pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   abhay21892 replied privately
  •  965
    Neuron replied
    January 17, 2025 at 2:17pm

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • abhay21892 replied
    January 21, 2025 at 9:25am

    Hello Neuron Team,

    I tried adding suggested values to php.ini and .htaccess but still facing the same issue. Can you please check once again check from your end.

  •  965
    Neuron replied
    January 22, 2025 at 3:04pm

    Hi,

    I can see that the Max Input Vars is still at 1000, can you please change it to 4000, because that's what's preventing the demo from being imported?

    Feel free to ask for anything you need.

    Kind Regards


  • abhay21892 replied
    January 27, 2025 at 10:50am

    As per your suggestion, I have made a necessary update on php.ini file and now demo import working fine. 

    I need your help in one more place, for individual product template: https://shahi.techdynamite.net/shop/jacket-set/black-forest-jacket/ product image is not showing completely, also in that template image ratio setting is not available. Can you please suggest from your end some setting. 

  •  965
    Neuron replied
    January 28, 2025 at 3:37pm

    Hi,

    I've just fixed the issue, can you please take a look at the product image now?

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Feel free to ask for anything you need.

    Kind Regards


  • abhay21892 replied
    3 weeks ago on January 28, 2025 at 5:18pm

    Can you please help me with the setting that was implemented to achieve that result?  

  • abhay21892 replied
    3 weeks ago on January 29, 2025 at 12:20pm

    One more thing I am worried about that, quick product view that should come up by clicking that eye option is now working on any of those pages:

    Please review it and suggest some solution

  • abhay21892 replied
    3 weeks ago on January 31, 2025 at 10:44am

    Hi, I am waiting for response & support on my last query?

  •  965
    Neuron replied
    3 weeks ago on January 31, 2025 at 1:19pm

    Hi,

    I've led the issue to the dev team and will get back to you as soon as I have any updates.

    Feel free to ask for anything you need.

    Kind Regards