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  Public Ticket #3746991
Problems with form acceptance
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Comments

  • Cioka started the conversation

    Good morning,

    The form works properly until I add the acceptance button. Then it shows an error message, even though the button is checked.

    Can you help me solve this?

    Thanks,

    Attached files:  form.jpg

  •  933
    Neuron replied

    Hi,

    Can you please check the following article on how to solve the issue?

    https://elementor.com/help/server-errors/

    Feel free to ask for anything you need.

    Kind Regards


  • Cioka replied

    Hi,

    So we have installed the SMTP plugin, and when we do a sending test via this plugin it sends properly. The problem comes when we want to send a form that has the acceptance button checked, it still shows the same error as we commented in the last email.

    Thanks,

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Cioka replied privately
  •  933
    Neuron replied

    Hi Cioka,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just tried to send a form to your website and it's working as expected, can you please check the attached screenshot: https://prnt.sc/WfKm5mxoGYs6

    Feel free to ask for anything you need.

    Kind Regards