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  Public Ticket #3741263
Theme not loading correctly
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  • Andres started the conversation

    Hi there,
    I installed the theme and made all edits to customize the site, all works but sometimes Elementor stops loading on the site.

    Please see the following video explaining,

    https://www.loom.com/share/cce5b70822d940278e0b09234cad68a4?sid=52b8e3a6-8e38-4f42-bca7-f9d49d840eb5

    I contacted by hosting support and we updated all plugins which help for some pages but some are still not showing, right now ONLY the About Us page, see here - 

    Direct link:
    https://theinkwellgraphicsstaging.mystagingwebsite.com/about-us/

    As I'm writing this now it works....

    I'm confuse as the themes works and stops working... support told me we had the following error,

    -- o ---

    The plugin is still conflicting with elementor and we'd suggest contacting the plugin support.

    Logs:
    [09-Oct-2024 16:35:22 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_component() on null in /srv/htdocs/wp-content/plugins/neuron-builder/modules/global-widget/widgets/global-widget.php:164
    Stack trace:
    #0 /srv/htdocs/wp-content/plugins/neuron-builder/modules/global-widget/widgets/global-widget.php(62): NeuronModulesGlobalWidgetWidgetsGlobal_Widget->set_preview_settings(Array)
    #1 /srv/htdocs/wp-content/plugins/elementor/includes/base/element-base.php(618): NeuronModulesGlobalWidgetWidgetsGlobal_Widget->get_raw_data(false)
    #2 /srv/htdocs/wp-content/plugins/elementor/includes/base/element-base.php(618): ElementorElement_Base->get_raw_data(false)

    -- o --

    Please let me know if at the time you check this if all works on the site and if not what we need to do to solve this issue and prevent it from happening again. Thank you.

    Regards,
    Andres

  •  933
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards