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Okay
  Public Ticket #3737766
Website Errors and Issues
Closed

Comments

  • acewebservices started the conversation

    Hi there, 

    I just purchased this theme and installed it on 2 different development sites with the same issues. I have also tried multiple PHP versions.

    I get errors trying to install the required plugins, and I get hundreds of errors when i install the demo content once i finally get the plugins installed. It is making me consider getting a refund for this theme and buying a different one. 

    Why am I getting PHP errors with a brand new theme and multiple PHP versions? is there an updated theme that i can download?

    Attached files:  Screenshot_3-10-2024_21438_dev.barbermillwork.com.jpeg

  •  949
    Neuron replied

    Hi,

    Can you please install the following plugin and let me know if this solves the issue?

    Feel free to ask for anything you need.

    Kind Regards


  • acewebservices replied

    That didn't seem to help. 

    I noticed in other tickets that the Neuron Core plugin is not up to date. I have tried going through what the replies have said to install 1.3 but i am not able to no matter what i try. My version is 1.2.8. 

    How can I get the latest version of that plugin?

  •  949
    Neuron replied

    I've attached the latest version of the Neuron Core plugin, can you please install it by going to Dashboard > Plugins > Add New > Upload Plugin?

    Fee; free to ask for anything you need.

    Kind Regards


  • acewebservices replied

    Thank you, that seems to have worked. 

    I submitted a refund request that can be cancelled now.

    Thank you.

  •  949
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes