Okay
  Public Ticket #3737595
Demo Import not working
Closed

Comments

  • andrek33 started the conversation
    October 3, 2024 at 5:12pm

    I cannot upload any Demo with your Website Theme. I am trying since the purchase to do so but It doesn't work. I changed the php time limit to 500 with the help of my hosting provider and still it's stuck on the loading button. Please refund me my money

  •  933
    Neuron replied
    October 3, 2024 at 8:54pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • andrek33 replied
    October 3, 2024 at 8:57pm

    please refund me because this website is not working correctly, also its logo settings are very bad regarding to high resolution logo. I will still give good review but please refund

  •  933
    Neuron replied
    October 3, 2024 at 8:59pm

    We really want to help you solve all the issues, so if possible please provide us with the login credentials so we can take a look at it.

    However, if you have already decided not to use the Conlectio theme, sure we'll accept a refund request, hope in the future our paths will cross again.

    - https://themeforest.net/refund_requests/new

    Feel free to ask for anything you need.

    Kind Regards

     


  • andrek33 replied
    October 3, 2024 at 9:42pm

    thanks I requested the refund

  • ikguap replied
    October 5, 2024 at 8:48am

    This is also the same problem I am having - theme only contained one demo. Can I please also request a refund.

    Attached files:  Screenshot 2024-10-05 at 09.48.18.png

  •  933
    Neuron replied
    October 5, 2024 at 10:21pm

    Hi @ikguap,

    Can you please create a new ticket so we can help you with the issue you're experiencing, you can also reach us via email at [email protected]

    Feel free to ask for anything you need.

    Kind Regards