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  Public Ticket #3735984
after theme installation error massage appeared
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Comments

  • jastki started the conversation

    Hello

    I purchased today Arkhitekton theme. After successful installation of the theme, core and plugins I created simple page with short description: site is under construction. When I try to open my website, this message apperas:

    Fatal error: Uncaught Error: Class "ElementorScheme_Typography" not found in /home/users/nebula/public_html/blog/wp-content/plugins/neuron-core-arkhitekton/includes/widgets/countdown.php:429 Stack trace: #0 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/includes/base/controls-stack.php(2384): NeuronElementorWidgetsNeuronCountdown->_register_controls() #1 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/includes/base/widget-base.php(1065): ElementorControls_Stack->init_controls() #2 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/includes/base/controls-stack.php(569): ElementorWidget_Base->init_controls() #3 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/includes/base/widget-base.php(192): ElementorControls_Stack->get_stack() #4 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/includes/base/controls-stack.php(314): ElementorWidget_Base->get_stack() #5 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/core/files/css/global-css.php(120): ElementorControls_Stack->get_controls() #6 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/core/files/css/global-css.php(66): ElementorCoreFilesCSSGlobal_CSS->render_schemes_and_globals_css() #7 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/core/files/css/base.php(680): ElementorCoreFilesCSSGlobal_CSS->render_css() #8 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/core/files/base.php(180): ElementorCoreFilesCSSBase->parse_content() #9 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/core/files/css/base.php(131): ElementorCoreFilesBase->update_file() #10 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/core/files/css/base.php(227): ElementorCoreFilesCSSBase->update() #11 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/includes/frontend.php(1076): ElementorCoreFilesCSSBase->enqueue() #12 /home/users/nebula/public_html/blog/wp-content/plugins/elementor/includes/frontend.php(693): ElementorFrontend->parse_global_css_code() #13 /home/users/nebula/public_html/blog/wp-includes/class-wp-hook.php(324): ElementorFrontend->enqueue_styles('') #14 /home/users/nebula/public_html/blog/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #15 /home/users/nebula/public_html/blog/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #16 /home/users/nebula/public_html/blog/wp-includes/script-loader.php(2263): do_action('wp_enqueue_scri...') #17 /home/users/nebula/public_html/blog/wp-includes/class-wp-hook.php(324): wp_enqueue_scripts('') #18 /home/users/nebula/public_html/blog/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #19 /home/users/nebula/public_html/blog/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #20 /home/users/nebula/public_html/blog/wp-includes/general-template.php(3065): do_action('wp_head') #21 /home/users/nebula/public_html/blog/wp-content/themes/arkhitekton/header.php(28): wp_head() #22 /home/users/nebula/public_html/blog/wp-includes/template.php(810): require_once('/home/users/neb...') #23 /home/users/nebula/public_html/blog/wp-includes/template.php(745): load_template('/home/users/neb...', true, Array) #24 /home/users/nebula/public_html/blog/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #25 /home/users/nebula/public_html/blog/wp-content/themes/arkhitekton/page.php(5): get_header() #26 /home/users/nebula/public_html/blog/wp-includes/template-loader.php(106): include('/home/users/neb...') #27 /home/users/nebula/public_html/blog/wp-blog-header.php(19): require_once('/home/users/neb...') #28 /home/users/nebula/public_html/blog/index.php(17): require('/home/users/neb...') #29 {main} thrown in /home/users/nebula/public_html/blog/wp-content/plugins/neuron-core-arkhitekton/includes/widgets/countdown.php on line 429

    Could you please help me with this issue ?

    Thank you in advance!

    Best regards

    Marcin

  •  949
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.3
    Neuron Core Plugin 1.3

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • jastki replied

    Hello

    Thank you for reply. I set the list of my actions because I made a lot and nothing changed. 
    - Arkhitekton theme 1.3.3 - it was
    - Neuron core is was 1.2.8 and still is 1.2.8 because:
    - no updates available with envato market plugin
    - I removed Neuron Core and install it again ( still 1.2.8 )
    - I uninstalled envato market
    - I downloaded fresh envato market plugin 2.0.12
    - after inftallation I set new token
    - still no updates for Neuron Core, moreover I couldn't turn on automatic updates feature for it
    - I set also Single Item Token in Envato Market - Arhitekton appeared
    - nothing changed with core updates still 1.2.8
    - in my Envato Market tabs I don't see "plugins" tab

    Looking forward to hearing from you.

    Regards
    Marcin

    Attached files:  Screen01.jpg
      Screen02.jpg
      Screen03.jpg

  •  949
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   jastki replied privately
  •   jastki replied privately
  •  949
    Neuron replied

    Hi,

    I've just fixed the issue by updating the Neuron Builder plugin to the latest version (1.3), can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  • jastki replied

    Thanks you! It looks that initial page works. I have to start to use Arkhitekton theme more deeply to check if everything will fine. 

    For further Neuron core updates how to fix automatic updates issue ?

    Regards
    Marcin

  •  949
    Neuron replied

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes

     


  • jastki replied

    Yes I know this path but it doesn't work as I described. Did you update Neuron Core to 1.3 by Envato Market plugin on my site ?

    Regards
    Marcin

  •  949
    Neuron replied

    Hi,

    There seems to be an issue with the package you downloaded, so I had to do it manually, but we've ensured that it works that way for future updates.

    Kind Regards


  • jastki replied

    Great, thanks!

    Regards
    Marcin

  •  949
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes