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  Public Ticket #3734948
INSTALLATION THEME ERROR ON ALL PAGES
Closed

Comments

  • lison started the conversation

    Hello,
    After installing the theme and the demo. I have error messages on all the pages.
    Can you tell me how to solve this problem?

    Thanks in advance

    Attached files:  Capture d’écran 2024-09-30 110215.jpg

  •  949
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • lison replied

    Hello,

    The problem has not been solved.   How can I fix it?


  •  949
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   lison replied privately
  •  949
    Neuron replied

    Hi,

    I've just checked your site but can't find any warnings/errors in any page, can you please attach the URL of the page that's throwing the error so we can take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  • lison replied

    Hi,

    Thank you for your response. I wanted to clarify the issue further. The error messages are appearing randomly on all pages of my website, across different browsers, including Google Chrome. I have attached a screenshot to give you an example of what I am seeing.

    When I refresh the page, the error messages disappear, but they reappear later at random. This behavior makes it difficult to pinpoint a specific URL where the problem occurs, as it seems to happen across the entire site.

    Could you please help me identify the root cause and provide a solution to ensure this issue doesn’t happen again in the future, especially once my support period ends?

    I look forward to your guidance.

    Kind regards,

    Attached files:  Capture d’écran 2024-12-05 100846.jpg

  •  949
    Neuron replied

    Hi,

    We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we deactivate the feature the issue is gone (https://prnt.sc/D0OVLtOhhNzM), if possible to keep as this for now, we'll surely try to fix this in the future and we'll check if the Elementor side is going to release anything about this.

    You can also take a look at the following article about the issue:

    https://github.com/elementor/elementor/issues/24423

    Feel free to ask for anything you need.

    Kind Regards