hello, i'm asking for help, nobody wants to help me?! i've just bought something that doesn't seem to work. Neuron Core is crashing the theme import. My home page doesn't want to display the menu I've given it, why? I've made the usual settings on wordpress. Please help me as soon as possible, I can't work, I've been trying to figure it out since last night!
Another question: slider revolution has asked me to check with you to see how I can get the slides that you offer as demos. They ask me for a licence key but it doesn't work with my purchase code? this is what the theme tells me to use slider revolution included : You can import the slider revolutions and start using them via the shortcode element, the sliders can be found at includes > demo-importer > revslider. Click the button to learn how to import. i can't find anything about this? i don't understand how it works?
I've just imported the Slider Revolution templates on your site, please check them now.
As for the license, the author misspelled it, he wrote that you need to paste the Envato Purchase Code, but that's the license of his plugin(Revolution Slider), not the license of our theme. We have purchased an extended license and included it for free in our theme, so you don't have to purchase an extra license for Revolution Slider.
We would love to give free access to our customers in their template library, but we cannot share our license, since we have only one. They have the such called Direct Customer Benefit. That's their idea not ours, we're sorry.
If your theme is not running on the latest version of the Slider Revolution, please check on ThemeForest if the theme has been updated recently or not. https://prnt.sc/qrtvof
You can also check on the theme changelog if the recent Slider Revolution has been added or not. https://prnt.sc/qrtw1i
If you see that the latest version has been added, simply download a copy in ThemeForest > Downloads and extract that zip file, inside includes > plugins you'll find the zip file of Revolution Slider (revslider.zip).
i'm really sorry, but i have still small beug with the site... My home page doesn't work when i open elementor. Also, why my blog page crashed all the time. I can't open it ?
Thanks for looking, I've enabled the server load method in the elementor settings and it works. Thanks for the blog page. I hope everything will be ok for the future. Thanks for your help!
hello, i'm asking for help, nobody wants to help me?! i've just bought something that doesn't seem to work.
Neuron Core is crashing the theme import.
My home page doesn't want to display the menu I've given it, why? I've made the usual settings on wordpress.
Please help me as soon as possible, I can't work, I've been trying to figure it out since last night!
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Did you résolve and find the problem ?
Hi,
Sorry for the late reply, it's the weekend and we're working only part-time.
I've just updated the Neuron Core from 1.2.8 to 1.3 version, can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards
Hi, there,
everything seems fine, thank you.
Another question: slider revolution has asked me to check with you to see how I can get the slides that you offer as demos. They ask me for a licence key but it doesn't work with my purchase code?
this is what the theme tells me to use slider revolution included :
You can import the slider revolutions and start using them via the shortcode element, the sliders can be found at includes > demo-importer > revslider. Click the button to learn how to import.
i can't find anything about this? i don't understand how it works?
can you help me?
thanks
Hi,
I've just imported the Slider Revolution templates on your site, please check them now.
As for the license, the author misspelled it, he wrote that you need to paste the Envato Purchase Code, but that's the license of his plugin(Revolution Slider), not the license of our theme. We have purchased an extended license and included it for free in our theme, so you don't have to purchase an extra license for Revolution Slider.
For more information about bundled plugins:
- https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
We would love to give free access to our customers in their template library, but we cannot share our license, since we have only one. They have the such called Direct Customer Benefit. That's their idea not ours, we're sorry.
- https://revolution.themepunch.com/direct-customer-benefits
If your theme is not running on the latest version of the Slider Revolution, please check on ThemeForest if the theme has been updated recently or not. https://prnt.sc/qrtvof
You can also check on the theme changelog if the recent Slider Revolution has been added or not. https://prnt.sc/qrtw1i
If you see that the latest version has been added, simply download a copy in ThemeForest > Downloads and extract that zip file, inside includes > plugins you'll find the zip file of Revolution Slider (revslider.zip).
Feel free to ask for anything you need.
Kind Regards
Hi,
Thank you for your answer.
i'm really sorry, but i have still small beug with the site... My home page doesn't work when i open elementor. Also, why my blog page crashed all the time. I can't open it ?
Do you see something ?
Thank you
Hi,
I tried to open the homepage on Elementor's editor and it's working, please check the attached screenshot.
I've just fixed the blog page, can you check it now?
Feel free to ask for anything you need.
Kind Regards
Hi !
Thanks for looking, I've enabled the server load method in the elementor settings and it works.
Thanks for the blog page.
I hope everything will be ok for the future.
Thanks for your help!
You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes