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Okay
  Public Ticket #3732910
Installation / Installed Template Kits
Closed

Comments

  • theondastudio started the conversation

    During uploading theme it showed a error:

    SyntaxError: The string did not match the expected pattern.. <html> <head><title>400 Bad Request</title></head> <body> <center><h1>400 Bad Request</h1></center> <hr><center>nginx</center> </body> </html>

    Could you plese tell me what i should do to properly install it? I was doing everything step by step as on the envato website.


  •  949
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   theondastudio replied privately
  •  949
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just installed the Captura theme and its required plugins.

    Can you please activate the Neuron Builder's license now before proceeding with the demo importer?

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • theondastudio replied

    Hello,

    Thank you for the help. Already activated Neuron Builder's license.

    Is now already everything set to start working with? Or I should go through some another procedure?

    Kind regards,

    Luiza

  • theondastudio replied

    When I click on demo import, it seems to do it, but then it stops and doesn't import it. 

    I was trying to create a first page but the page didn't load at all and was safe mode but it didn't solve issues...

    What could be the error? Thanks

  •  949
    Neuron replied

    Hi,

    UPDATE:

    I managed to log into your site.

    I can see that you've managed to import the demo data, but it seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  • theondastudio replied

    Hello,

    Thank you, I was already powerless because I did everything as per the instructions.... Please feel free to reset, I have not been able to create anything.

    Kind regards,

    Luiza

  •  949
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've reset your site and re-imported the demo data, but the Elementor is stuck in the loading screen, can you please take a look at the following article on how to solve the issue?

    • https://docs.neuronthemes.com/article/456-how-to-fix-the-elementor-stuck-on-loading-screen-error

    Feel free to ask for anything you need.

    Kind Regards