We are using Ponte Theme Main home page. We have really not done much other then swap out images and text.
When wordpress plugins updated last week, we noticed that on homepage the carousel with the company logos as well as the blog post section below do NOT show any further.
While troubleshooting, we have found that if we rollback Elementor version to v3.23.3 everything is fine. But with any version after v3.23.3, the logo gallery and the blog post section no longer show.
The attached screenshot is just showing with page opened in elementor and you can see logo gallery appears to left but the section on right is blank. Same when viewing page, it's blank. Again, a rollback to v.3.23.3 in Elementor and all works fine from Edit and all looks good from View page.
We can disable updates, but that doesn't seem like a smart decision, given constant WP version and plugin updates.
Hi. Unfortunately, we updated the plugin, and turned back on updates for Elementor and now we're having same problem again. Only works when we rollback to Elementor v3.23.3.
I am very sorry for the late reply, we were not working on the weekend.
Have you managed to solve the issues, I can see that you're running the latest versions of Elementor and Neuron Builder plugins and there are no issues on your site.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
We are using Ponte Theme Main home page. We have really not done much other then swap out images and text.
When wordpress plugins updated last week, we noticed that on homepage the carousel with the company logos as well as the blog post section below do NOT show any further.
While troubleshooting, we have found that if we rollback Elementor version to v3.23.3 everything is fine. But with any version after v3.23.3, the logo gallery and the blog post section no longer show.
The attached screenshot is just showing with page opened in elementor and you can see logo gallery appears to left but the section on right is blank. Same when viewing page, it's blank. Again, a rollback to v.3.23.3 in Elementor and all works fine from Edit and all looks good from View page.
We can disable updates, but that doesn't seem like a smart decision, given constant WP version and plugin updates.
Please advise.
Attached files: MissingSections.png
Hi,
We've just released an update of the Neuron Builder plugin to fix the issue, please update the plugin to the latest version.
- https://neuronthemes.com/changelog/
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Hi. Unfortunately, we updated the plugin, and turned back on updates for Elementor and now we're having same problem again. Only works when we rollback to Elementor v3.23.3.
Please advise. Tnx.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Have you managed to solve the issues, I can see that you're running the latest versions of Elementor and Neuron Builder plugins and there are no issues on your site.
Feel free to ask for anything you need.
Kind Regards
Hi,
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Feel free to ask for anything you need.
Kind Regards
Hi Mark,
I've led this issue to the dev team and will be back to you as soon as I get an update.
Feel free to ask for anything you need.
Kind Regards