Okay
  Public Ticket #3726572
theme installation
Closed

Comments

  • irene demetriou started the conversation

    i have installed neuron but the demos are missing

  • irene demetriou replied

    i bought the otivar theme and when i try to import otivar the demo is not imported

  • irenedemetriou replied

    Please assist as our website is pending because of this issue - the Otivar theme is not visible when imported - we click on Demo Import but it doesn't seem to load the relevant theme pages.

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • irenedemetriou replied

    Hi and thanks,

    What do you mean wp-admin? The credentials for logging into Wordpress? 

  • irenedemetriou replied

    I am still waiting for a reply.

  •  933
    Neuron replied

    Hi,

    Yes, with wp-admin I meant the login credentials.

    You can also create a user for me with the following email: [email protected]

    Feel free to ask for anything you need.

    Kind Regards


  • irenedemetriou replied

    i have sent you an email with your user credentials - please consider this as urgent

  •  933
    Neuron replied

    Hi,

    I've logged into your site, but I can't reach the Dashboard as it keeps redirecting me to the My Account page, can you please take a look at it.

    - https://prnt.sc/JQPogLqCEuk2

    Feel free to ask for anything you need.

    Kind Regards


  • irenedemetriou replied

    i have added you as user - please check if you received an email

  • irenedemetriou replied

    Any news please? I just need the Otivar demo to be imported which cannot now for some reason

  •  933
    Neuron replied

    Hi,

    I can no longer log into your website, do you mind sharing here the website link and login credentials?

    Feel free to ask for anything you need.

    Kind Regards


  • irenedemetriou replied

    you must have received an email to reset your password. did u receive it?

  • irenedemetriou replied

    this is taking very long to get a response from a paid support license.

  •  933
    Neuron replied

    Hi,

    We're sorry but we're not receiving emails, can you please grab the username and password and share them here with us? Also the website URL.

    Feel free to ask for anything you need.

    Kind Regards