Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay
  Public Ticket #3722791
license verification problem
Closed

Comments

  • nataliabordalozano started the conversation
    September 11, 2024 at 5:27pm

    My theme doesn't install any Neuron section. So I tried to install the Neuron plugin following someone else's ticket, but now I'm stuck in License verification... What can I do? I created an envato token, and click verification but nothing happens. 

    I would like to import demo content

    Thanks

  •  949
    Neuron replied
    September 15, 2024 at 1:57pm

    Hi,

    I'm so sorry for the late reply,

    The Amartha theme doesn't use the Neuron Builder plugin which requires a license verification procedure, so you can delete the plugin as it won't work with the Amartha theme.

    The Amartha theme uses the Neuron Core plugin that you can find it at Appearance > Install Plugins and it doesn't require any license verifications, you can import the demo data by going to Appearance > Import Demo Data.

    Feel free to ask for anything you need.

    Kind Regards


  • nataliabordalozano replied
    September 18, 2024 at 12:20am

    Hi, I installed Neuron Core plugin, imported content but Now I'm getting a Critical error in the site and elementor doesn't load. I think is related with the version? I got Neuron Core Version 1.0.0

    Thanks

  •  949
    Neuron replied
    September 18, 2024 at 9:05am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   nataliabordalozano replied privately
  •  949
    Neuron replied
    September 24, 2024 at 12:21pm

    Hi,

    Sorry for the late reply,

    I've just fixed the issue by updating the Neuron Core plugin to the latest version, can you please take a look at your site?

    Feel free to ask for anything you need.

    Kind Regards


  • nataliabordalozano replied
    September 25, 2024 at 5:26pm

    Hey! I'm trying to open some demo pages like shop-offset, and I'm getting a 500 error, so I looked other tickets and found a "solution" so added this to .htaccess:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    but the problem persists, also when NEURON CORE is active I'm getting a 503 error when I try to open wp-admin. I don't know what to do and 7 days for a response is unacceptable!

    Can you please check? https://bordanica.com/wp-admin (same credentials as before)

    Thanks

  •  949
    Neuron replied
    September 25, 2024 at 9:00pm

    Hi,

    I can't reach your site, do you mind taking a look at it?

    Feel fre to ask for anything you need.

    Kind Regards


  •   nataliabordalozano replied privately
  •  949
    Neuron replied
    September 27, 2024 at 11:53am

    Hi,

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  • nataliabordalozano replied
    October 1, 2024 at 9:47pm

    You can reset the pages, I just want to keep my custom posts

    thanks

  •  949
    Neuron replied
    October 7, 2024 at 11:04pm

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please let me know how you created the custom posts, I've checked if you made them via a custom plugin but I found nothing.

    If I reset your site, I'm afraid that the custom posts will be also deleted, so please let me know the way you created them so I can re-do the steps to add the custom post again.

    If you added it via a code snippet, please share it here.

    Feel free to ask for anything you need.

    Kind Regards


  • nataliabordalozano replied
    October 8, 2024 at 2:44pm

    I'm using this link: https://bordanica.com/wp-admin/edit.php?post_type=acf-post-type

    I don't know why AFC menu doesn't appear at the menu haha but at the end the only thing I reeeeally need is to fix the theme installation so I can edit demo content via Elementor, Please help as soon as you can, Can't week another week. Thanks

  •  949
    Neuron replied
    October 10, 2024 at 11:55pm

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • nataliabordalozano replied
    October 11, 2024 at 6:12pm

    WTF man!

    3 weeks ago, I told you that thing didn't work... you said was an installation problem... Can you just fix the dammed installation files? Now I have to week another week just to read a classic: "I am very sorry for the late reply, we were not working on the weekend."

    I started this thread A MONTH AGO, this is insane!  

  •  949
    Neuron replied
    October 11, 2024 at 9:53pm

    Hi,

    We're so sorry for your experience with our support, we totally understand your frustration.

    I've just fixed the issue, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards