1. I am trying to recreate UX of side menu similar to Akko theme (https://neuronthemes.com/akko/side-portfolio/), and when I turn off submenu indicator it is not possible to expand submenu (the name is not clickable). Also changeing submenu indicator doesn't work in this case. I just want to make the menu item clickable when sumbenu indicator is turned off – how can I achieve this?
If possible I would like to avoid switching to Akko theme just for this option.
2. I want to use side menu in all pages and I am trying to set "side menu" popup conditions and trigers but I can't find this option? It is present only after publishing popup for the first time. After editing and re-publishing the customization options doesn't apperar.
3. I broke sth in the side menu popup and it doesn't turn of on tablet breakpoints after resizing , so I wanted to reupload it from the demo, but I can not see the option that would let me do this. How can I reupload demo content or just this one template?
4. How can I style/customize cart and checkout pages?
5. I can not see any option to customize my account page (logged out state) and there is some bug (the button doesn't look right). How can I fix it? I also can't see "register block" in neuron builder, that would be similar to "login block" which is available. Am I missing sth?
6. My Block library deosn't display anything. How to fix it?
I would like to ask if it will be possible to eliminate the problems with the menu and blocks library and in what time?
I need this information to make a decision whether to continue using the theme. At the moment, eliminating errors takes much too long and stops work on the site.
1) We've just tested the side menu and it is displaying on the Side Menu demo page, we've tested it in Safari, Chrome, Mozilla browsers, can you please take a look at it?
6) We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
1) I have tested the site on macOS browsers (two different computers to exclude the possibility that it is a problem of my computer) and menu is not displayed in all of them
I have tested the site also on Windows browsers – Firefox is ok, Chrome and Edge display the menu, but with black frame (the frame disappears after first click on menu)
6) I have called my hosting provider and none of addresses you listed is blocked by them. I also do not understand what you suggest to solve the issue (without blocks library I will not use your product).
At this point I do not believe that solving the issues is possible so I have to initiate a refund.
Hi,
1. I am trying to recreate UX of side menu similar to Akko theme (https://neuronthemes.com/akko/side-portfolio/), and when I turn off submenu indicator it is not possible to expand submenu (the name is not clickable). Also changeing submenu indicator doesn't work in this case. I just want to make the menu item clickable when sumbenu indicator is turned off – how can I achieve this?
If possible I would like to avoid switching to Akko theme just for this option.
2. I want to use side menu in all pages and I am trying to set "side menu" popup conditions and trigers but I can't find this option? It is present only after publishing popup for the first time. After editing and re-publishing the customization options doesn't apperar.
3. I broke sth in the side menu popup and it doesn't turn of on tablet breakpoints after resizing , so I wanted to reupload it from the demo, but I can not see the option that would let me do this. How can I reupload demo content or just this one template?
4. How can I style/customize cart and checkout pages?
5. I can not see any option to customize my account page (logged out state) and there is some bug (the button doesn't look right). How can I fix it? I also can't see "register block" in neuron builder, that would be similar to "login block" which is available. Am I missing sth?
6. My Block library deosn't display anything. How to fix it?
Regards
md
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
1-3) I've just fixed these issues, can you please take a look at your site?
4-5) Unfortunately, the only option to edit these pages is via custom CSS, can you please let me know what you want to change so I can help you?
6) Can you please check the article below, also make sure that you're connected to the library.
- https://elementor.com/help/the-template-library-is-empty/
Feel free to ask for anything you need.
Kind Regards
Hi,
I am very sorry for the late reply, we were not working on the weekend.
1) I've just fixed the page, can you please check the Side Menu page now?
6) I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here:
Feel free to ask for anything you need.
Kind Regards
Hi,
1) unfortunately the side menu disappeared completly (this happens in all browsers).
6) after reinstaling the plugin blocks still do not load.
Regards
md
Hi,
I would like to ask if it will be possible to eliminate the problems with the menu and blocks library and in what time?
I need this information to make a decision whether to continue using the theme. At the moment, eliminating errors takes much too long and stops work on the site.
Regards
md
Also my host do not have the whitelist, and I also check that they do not block neuronthemes.com for sure.
Hi,
1) We've just tested the side menu and it is displaying on the Side Menu demo page, we've tested it in Safari, Chrome, Mozilla browsers, can you please take a look at it?
6) We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
Whitelist:
- neuronthemes.com
- www.neuronthemes.com
- 18.195.58.132
Feel free to ask for anything you need.
Kind Regards
Hi,
1) I have tested the site on macOS browsers (two different computers to exclude the possibility that it is a problem of my computer) and menu is not displayed in all of them
I have tested the site also on Windows browsers – Firefox is ok, Chrome and Edge display the menu, but with black frame (the frame disappears after first click on menu)
6) I have called my hosting provider and none of addresses you listed is blocked by them. I also do not understand what you suggest to solve the issue (without blocks library I will not use your product).
At this point I do not believe that solving the issues is possible so I have to initiate a refund.
Regards
md
Hi,
If you have already decided not to use the Archzilla theme, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards