Hello. I have purchased and installed your theme and currently trying to run the demo import tool for this. However the button for this is missing. (Please see screenshot attached)
I am on an urgent deadline for this project and would appreciate Neuron looking into this issue for me quickly please to see why I cant run the demo importer.
Login credentials supplied on a separate message. Thank you.
Good evening, just wanted to make sure you have everything you need ahead of looking at my ticket tomorrow:
- I have checked the below login and it is working, and set to administrator. - My server settings are correctly set up to run the demo importer - I have activated my license correctly - The issue of the missing CTA on the demo import tiles is still there.
As ticket responses typically take 24 hours, I just wanted to reiterate that you have full permission to make any changes and delete any files you need in order to give me a fresh demo import of content for this theme to work with tomorrow. As this is hopefully a simple fix, I would greatly appreciate not losing a further day without being able to make any progress in building my site due to waiting for reply on this ticket.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page/post or anything that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Hello. I have purchased and installed your theme and currently trying to run the demo import tool for this. However the button for this is missing. (Please see screenshot attached)
I am on an urgent deadline for this project and would appreciate Neuron looking into this issue for me quickly please to see why I cant run the demo importer.
Login credentials supplied on a separate message. Thank you.
Attached files: Screenshot 2024-08-20 at 14.37.59.png
Hi,
The wp-admin is not working, do you mind taking a look at it?
- https://prnt.sc/4Dxp8ViaMExg
You can also create a user for me with the following email: [email protected]
Feel free to ask for anything you need.
Kind Regards
Good evening, just wanted to make sure you have everything you need ahead of looking at my ticket tomorrow:
- I have checked the below login and it is working, and set to administrator.
- My server settings are correctly set up to run the demo importer
- I have activated my license correctly
- The issue of the missing CTA on the demo import tiles is still there.
As ticket responses typically take 24 hours, I just wanted to reiterate that you have full permission to make any changes and delete any files you need in order to give me a fresh demo import of content for this theme to work with tomorrow. As this is hopefully a simple fix, I would greatly appreciate not losing a further day without being able to make any progress in building my site due to waiting for reply on this ticket.
Many thanks in advance.
Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page/post or anything that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
Good morning,
No thats absolutely fine, please go ahead - I am happy for you to reset the site and delete anything you need in order to run the demo import.
I asked for help five days ago. Please forget it - I have resolved the issue myself.
This has been a complete waste of time.
Hi,
I really apologize for our late reply in this case, on the other hand, I'm so glad to know that you found a solution.
Feel free to ask for anything you need.
Kind Regards