We're really sorry for your experience with our Floona theme, we really want to help you solve all the issues and we think that we did our best while trying that.
If you have already decided not to use the theme, sure we'll accept a refund request, hope in the future our paths will cross again.
As I said in my previous note, that the link doesn't work. So please take an actions.
I repeat my message again, that everyone will now about your customer services issues and bad themes.
Dear Neuron Themes Support,
I hope this message finds you well. First and foremost, the link you provided for support is not working (see attached screenshot), which further complicates my situation.
I am writing to express my dissatisfaction with the theme I purchased from your company. Unfortunately, the theme has not worked as expected and contains numerous bugs that have severely impacted my project.
After purchasing the theme, I hired a programmer to upload my information, only to discover several critical issues, including pages overlapping and functionality problems. These bugs have made it impossible to create a functional website.
Additionally, I reached out to your support team, but unfortunately, I did not receive timely assistance. This lack of support further delayed my project and added to the overall frustration.
To provide some context:
I purchased your theme.
Afterward, I bought domain and hosting services from Hostinger, which cost me 55 EUR for a year.
I also paid a programmer 50 USD to help me set up the website, which ultimately couldn’t be completed due to the issues with your theme.
Now, I am left without a working website despite investing in hosting services, domain registration, and programmer assistance. Given these circumstances, I kindly request a full refund for the theme, as well as compensation for the Hostinger services and the programmer’s fees.
Should this matter not be resolved promptly, I will be left with no choice but to escalate the issue to Envato for further action.
I trust that you will understand the inconvenience this has caused and will take appropriate action. I look forward to your prompt response.
Hi,
We've already responded to your other ticket, can you please take a look at it?
Feel free to aks for anything you need.
Kind Regards
Hi,
We're really sorry for your experience with our Floona theme, we really want to help you solve all the issues and we think that we did our best while trying that.
If you have already decided not to use the theme, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Hi,
We're really sorry for your experience with our Floona theme and lack of support, that's not what we aim to serve our clients with, so we apologize.
If you have already decided not to use the Floona theme, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
HI,
As I said in my previous note, that the link doesn't work. So please take an actions.
I repeat my message again, that everyone will now about your customer services issues and bad themes.
Dear Neuron Themes Support,
I hope this message finds you well. First and foremost, the link you provided for support is not working (see attached screenshot), which further complicates my situation.
I am writing to express my dissatisfaction with the theme I purchased from your company. Unfortunately, the theme has not worked as expected and contains numerous bugs that have severely impacted my project.
After purchasing the theme, I hired a programmer to upload my information, only to discover several critical issues, including pages overlapping and functionality problems. These bugs have made it impossible to create a functional website.
Additionally, I reached out to your support team, but unfortunately, I did not receive timely assistance. This lack of support further delayed my project and added to the overall frustration.
To provide some context:
Now, I am left without a working website despite investing in hosting services, domain registration, and programmer assistance. Given these circumstances, I kindly request a full refund for the theme, as well as compensation for the Hostinger services and the programmer’s fees.
Should this matter not be resolved promptly, I will be left with no choice but to escalate the issue to Envato for further action.
I trust that you will understand the inconvenience this has caused and will take appropriate action. I look forward to your prompt response.
Attached files: Ekrano nuotrauka iš 2024-09-16 07-54-28.png
Hi Viktorija,
Please make sure that you're logged into Envato with the account you purchased the theme.
For more, please check the article below.
- https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund
Feel free to ask for anything you need.
Kind Regards