I installed the Otello theme on Wordpress. Everything seamed to work fine until I reached the "activation window". But contrary to the screenshots in the documentation it didn't give me the opportunity to make the checking process with codes and everything. Juste the sentence
"Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme."
I tried to delete the theme and installed it again but I faced the same issue. I saw that it installed Elementor and Woocomerce plug-ins but not the others (like the Neuron plugin for example)
I tried to re-do the process on Safari as well on Chrome… Same issue.
The thing is I do not have the neuron tab on the wordpress UI (see screenshots attached). When I'm doing the installation process of the Otello theme (the otello.zip) there is only Woocommerce and Elementor plugins that are installed.
In this tutorial video about the installation we can see that at some point the wizard suggests to install Neuron Builder plugin as well as some other plugins which is not the case in my situation…
I've just installed the latest version of the Neuron Builder plugin on your site, can you please activate the license by going to Dashboard > Neuron > License?
Everything seems to work fine, thank you! I didn't find a way how to integrate Adobe font but maybe it's impossible with this theme? - Anyway I found an OK version of the typography with google font.
I edited the header and I wanted to come back to the original design of the Otello theme. Is there is a solution to come back to the original? Like reset the original demo pages or something?
I tried to reinstalled the theme but I supposed it belong to content pages infos rather than the theme (no changes).
I am very sorry for the late reply, we were not working on the weekend.
Do you want to reset your entire site and then re-import the Otello demo data?
Can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Just one thing, I noticed that the icons of social media sharing buttons in publications seams to not being displayed properly. Everything looks OK inside the Elementor builder but not on the website itself.
They are not displayed correctly, just some small squares.
Hi there,
I installed the Otello theme on Wordpress. Everything seamed to work fine until I reached the "activation window". But contrary to the screenshots in the documentation it didn't give me the opportunity to make the checking process with codes and everything. Juste the sentence
"Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme."
I tried to delete the theme and installed it again but I faced the same issue. I saw that it installed Elementor and Woocomerce plug-ins but not the others (like the Neuron plugin for example)
I tried to re-do the process on Safari as well on Chrome… Same issue.
Do I missed something in the process ?
Attached files: Capture d’écran 2024-08-14 à 17.27.24.png
Hi,
We're so sorry for the late reply, we were on holiday and we just got back working today, we'll try to cover as much as possible from now on.
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Hi,
I watched the video tutorial you send me.
The thing is I do not have the neuron tab on the wordpress UI (see screenshots attached). When I'm doing the installation process of the Otello theme (the otello.zip) there is only Woocommerce and Elementor plugins that are installed.
In this tutorial video about the installation we can see that at some point the wizard suggests to install Neuron Builder plugin as well as some other plugins which is not the case in my situation…
Thank you !
Attached files: Capture d’écran 2024-08-19 à 19.55.53.png
Capture d’écran 2024-08-18 à 16.06.30.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I've just installed the latest version of the Neuron Builder plugin on your site, can you please activate the license by going to Dashboard > Neuron > License?
Feel free to ask for anything you need.
Kind Regards
Hi,
Everything seems to work well now, thank you!
I installed the demo (Demo import tab) and ran Elementor.
How I can import, integrate and edit the demo structures like the home page with carousel? - https://neuronthemes.com/otello/carousel-home/
I also added an Adobe Font Token API in the UI. Can I use Adobe fonts with this theme?
Thank you
Attached files: Capture d’écran 2024-08-21 à 19.07.57.png
Capture d’écran 2024-08-21 à 19.09.56.png
Hi,
I am very sorry for the late reply, we were not working on the weekend.
1) I can see that you've managed to solve the issue as the Carousel Home is set as your main homepage.
2) Please check the following article on how to add custom fonts in your site.
- https://docs.neuronthemes.com/article/81-custom-fonts
Feel free to ask for anything you need.
Kind Regards
Hi there,
Everything seems to work fine, thank you! I didn't find a way how to integrate Adobe font but maybe it's impossible with this theme? - Anyway I found an OK version of the typography with google font.
I edited the header and I wanted to come back to the original design of the Otello theme. Is there is a solution to come back to the original? Like reset the original demo pages or something?
I tried to reinstalled the theme but I supposed it belong to content pages infos rather than the theme (no changes).
Thank you
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Do you want to reset your entire site and then re-import the Otello demo data?
Can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
Hi,
Yes, it's fine, I did not edit so much things, you can reset all the demo data.
You can keep this article
https://beauregard-mag.fr/article-anima-mercurii/
And that page
https://beauregard-mag.fr/about-me/
I already made a bunch of screenshots of the things I edited that I want to keep and redesign after the reset.
Thank you!
Hi,
Will you do it? Otherwise I can do myself if you're able to share me the process.
Thanks
Hi,
I'm really sorry for the late reply,
I've just reset your site and re-imported the demo data, can you please take a look at your site now?
Here are the pages that you asked to save:
- https://beauregard-mag.fr/about-us-saved/
- https://beauregard-mag.fr/2024/09/13/anima-mercurii-lame-de-mercure-qui-encre-les-arcanes-passees/
Feel free to ask for anything you need.
Kind Regards
Hi there,
Everything looks good to me, huge thank you!
Just one thing, I noticed that the icons of social media sharing buttons in publications seams to not being displayed properly. Everything looks OK inside the Elementor builder but not on the website itself.
They are not displayed correctly, just some small squares.
https://beauregard-mag.fr/2024/09/13/anima-mercurii-lame-de-mercure-qui-encre-les-arcanes-passees/
→ I attached some screenshots to my message to give you an idea.
Attached files: Capture d’écran 2024-09-13 à 19.15.38.png
Capture d’écran 2024-09-13 à 19.15.45.png
Capture d’écran 2024-09-13 à 19.18.11.png
Hi,
Can you please install the following plugin, it will solve the issue.
- https://wordpress.org/plugins/font-awesome/
Feel free to ask for anything you need.
Kind Regards