Okay
  Public Ticket #3703748
Don´t run my installation
Closed

Comments

  • alextango started the conversation

    I installed the plugins, but I have a problem with Neuron Core. My webpage have a critical error

  •  933
    Neuron replied

    Hi,

    We're sorry for the late reply, we're currently on holiday and we're working only part-time.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   alextango replied privately
  •  933
    Neuron replied

    Hi,

    Can you please install only the Arkhitekton theme and let me do the work with the plugins?

    Feel free to ask for anything you need.

    Kind Regards


  •   alextango replied privately
  •  933
    Neuron replied

    Hi,

    I've just installed the latest versions of the plugins and your site is running now as expected, can you please take a look at it?

    We also noticed that you left a one-star rating on the item, and it's really harming the product, can we kindly ask you if you can change it to five-star?

    Feel free to ask for anything you need.

    Kind Regards


  •   alextango replied privately
  •   alextango replied privately
  •   Neuron replied privately
  •   alextango replied privately
  •  933
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.3
    Neuron Core Plugin 1.3

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    As for the Neuron Core plugin, I already updated it on your site.

    Feel free to ask for anything you need.

    Kind Regards


  •   alextango replied privately
  • alextango replied

    You are not telling the truth, the plugin has been uploaded, you have not updated it from Envato, because yesterday and this morning it was like in the image, that is, that plugin does not appear and the theme was (according to Envato) in the latest version.

    You are not being honest. Please send me the plugin I paid for or just give me my money back and I will uninstall your theme.

    Attached files:  pso.jpg

  • alextango replied

    I´m standing a reply....

  •  933
    Neuron replied

    Hi @alextango,

    We're so sorry for the late reply, we were on holiday and we just got back working today, we'll try to cover as much as possible from now on.

    I've attached the latest version of the Neuron Core plugin, please install it from the link below.

    - https://we.tl/t-sRMmjhtFnH

    Feel free to ask for anything you need.

    Kind Regards