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  Public Ticket #3701486
Issues with installation of the demo content and Error in core plugin
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  • Konstantin started the conversation

    Hi, neuron_support! Nice theme, but as the others I have the same issues with the theme. It’s impossible to run the theme, because of some long-long-long error after I try to install the demo content and the header templates. I’m getting a conflict between elementor and Neuron core. You wrote above that we have to use the latest version of the theme and the neuron core plugin whitch must be inside package, but you’ve putted there version 1.2.8 of the core plugin. There is no way to have the new version 1.3.0. How can we solve this problem if the issue is in the core? Where can we download from? Will you upload an update with the right version of the core inside?

    Attached files:  изображение_2024-08-08_120002093.png

  •  933
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.3
    Neuron Core Plugin 1.3.0

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  •   Konstantin replied privately
  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Konstantin replied

    This is the content of the theme package

    5863199817.png


  •   Konstantin replied privately
  •  933
    Neuron replied

    Hi Kionstantin,

    I've just updated the Neuron Core plugin manually, there's been an issue with the theme package, but we've made sure to solve it.

    I also imported the demo data on your site, please check it now.

    Feel free to ask for anything you need.

    Kind Regards


  •   Konstantin replied privately
  •  933
    Neuron replied

    Thanks for your suggestion, we've already solved it.

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  •   Konstantin replied privately
  •  933
    Neuron replied

    Thanks a lot, really appreciate itsmile.png

    Kind Regards