I am facing the following issues , after I added the products with their categories , the categories are displayed horizontally instead of vertical , I tried to change many settings still nothing worked . also there is an issues regarding the pages , I am trying to for example set the shop page to slider or any other one, but it does not change , it's always the same .
same for checkout page . also other issues regarding responsivness , I found that many areas were not responsive like Instagram carousel , slider home page ..etc I had to add custom CSS for them ( even though in your preview they are responsive ) cart page buttons , I hade to add padding bottom ..etc
Hello again , can you please check this quickly ? we are really in a hurry and we found ourselves customizing the theme which was not why we bought one !!
we bought to accelerate our work So let me know if this is a version issue or something that can be fixed, otherwise we have to initiate a refund!
Hello ,
I am facing the following issues , after I added the products with their categories , the categories are displayed horizontally instead of vertical , I tried to change many settings still nothing worked . also there is an issues regarding the pages , I am trying to for example set the shop page to slider or any other one, but it does not change , it's always the same .
same for checkout page .
also other issues regarding responsivness , I found that many areas were not responsive like Instagram carousel , slider home page ..etc I had to add custom CSS for them ( even though in your preview they are responsive )
cart page buttons , I hade to add padding bottom ..etc
Wordpress version : 6.6.1
I tried to downgrade to 6.5.5
I hope you can help asap
Thank you
Malik Benabid
Attached files: Categories.png
453373395_7962299747172996_95455778214480722_n.mp4
Hi @malik,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello again , can you please check this quickly ? we are really in a hurry and we found ourselves customizing the theme which was not why we bought one !!
we bought to accelerate our work
So let me know if this is a version issue or something that can be fixed, otherwise we have to initiate a refund!
thank you
Hello , any updates ??
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Have you at least checked the website ?I installed the plugin , nothing changed ,
I sent you the credentials inorder to check and was waiting !!
??
Hi,
I can't scroll down to your pages to check the issue as you've added the overflow: hidden CSS, and it's not letting me scroll.
Can you please let me know why you added that and can we remove that?
Feel free to ask for anything you need.
Kind Regards
You could just comment out the css !!
i submited a refund request, we have waited so much and we have lost lot of time
Hi @malik,
I was going to comment on the code, but I didn't know if you were working on your site, so I was afraid I would break any of your editing.
I want to take another look at your site, but the wp-admin is no longer working, do you mind taking a look at it?
If you've already decided not to use the theme, we'll surely accept the refund.
Kind Regards
Yes please accept the refund we no longer using , we changed the credentials because we have products lists there so for security reasons ,
but we no longer using it , we could not make it work and we are in a hurry , we will hire someone to build something else
thank you
We've just accepted the refund,
Kind Regards