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  Public Ticket #3690893
Can't see or use theme's blocks
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  • Laura started the conversation

    Hi, 

    I recently purchased Gega to get started on my portfolio website. However, when I try to use Elementor's library to use blocks or other premade templates, it appears empty. Screenshot attached. I would like to know how to solve that issue. Many thanks

    Attached files:  Scherm­afbeelding 2024-07-22 om 16.47.19.png

  •  933
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • Laura replied

    Hi!

    Thanks for the response - I installed the plugin, but still can't see the blocks when I open Neuron Builder. Do you have any other suggestions? I am trying to make this layout my homepage, but I can't seem to find it anywhere: https://neuronthemes.com/gega/simple-portfolio/

    Hope to hear from you!

    Laura

  •  933
    Neuron replied

    Hi,

    That's a Gega's theme demo page, you can import the demo templates by going to Dashboard > Neuorn > Demo Importer and importing the Main Demo.

    After you import the demo data, you can find the Simple Portfolio at Dashboard > Pages.

    Feel free to ask for anything you need.

    Kind Regards


  • Laura replied

    Hi,

    Thanks! I already did that as well, and I am changing the Simple Portfolio to my liking now. But (and I'm sorry if this is a stupid question) how do I change this page to my home page? I can't seem to do this - according to Wordpress it can be done in Reading Settings, but I don't see the option to change the homepage there. Is that because I'm using Neuron as well?

    -- Update: got the answer. Apparently you have to publish the page to be visible in the Reading Settings. It's my homepage now. I still don't see the building blocks though.

    Thanks again!

  •  933
    Neuron replied

    Hi Laura,

    We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.

    We use Cloudflare, I don’t know if providing an IP would help you in this case. 

    Whitelist: 

    neuronthemes.com

    www.neuronthemes.com

    - 18.195.58.132

    Feel free to ask for anything you need.

    Kind Regards


  • Laura replied

    Thanks again! Does that mean that I have to ask my hosting company why I can't see your building blocks? 

    Also, a new issue has come up: the mobile view doesn't show the photos in my portfolio, like you see them on the website. See attached the difference. What can I do to change that?

    Attached files:  Scherm­afbeelding 2024-07-25 om 13.47.47.png
      Scherm­afbeelding 2024-07-25 om 13.53.38.png

  •  933
    Neuron replied

    Hi,

    Sorry for the late reply,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Laura replied

    Hi!

    I'm sorry, I missed your last message. My wp-admin is https://beeldvervormers.nl/wp-admin - is this what you mean? The site still isn't working as it should, I feel. Can you help me with what's going on?

    Also, I can't seem to set my header or footer only to certain pages. The 'Display conditions' (https://elementor.com/help/show-and-hide-elements-on-a-page-display-conditions/) are locked, as you can see in the screenshot. Any i

    5721022681.png

    deas how I can access them and only set the header/footer for certain pages?

    Thanks!

  •  933
    Neuron replied

    Hi Laura,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • Laura replied

    Hi,

    I’m sorry, but how it the latest version of Neuron the answer to my questions? Can you please help me further regarding my questions from yesterday? 

    Many thanks,

    Laura 

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your login credentials (username and password), I will have a quick look to see what's going on.

    You can also create a user for me with the following email: [email protected]

    Feel free to ask for anything you need.

    Kind Regards


  •   Laura replied privately
  •  933
    Neuron replied

    Hi Laura,

    Can you please take a look at the following article on how to use the display conditions of the templates?

    Feel free to ask for anything you need.

    Kind Regards


  • Laura replied

    Hi!

    Thanks, I found the display conditions now!

    Another question: the link to my portfolio does not seem to work. See www.beeldvervormers.nl/portfolio. I changed the URL, but I changed it everywhere, so it should work. And for some reason, it shows some archive page that I've never seen before. Can you tell me what's wrong?

    Many thanks!

  •  933
    Neuron replied

    Hi Laura,

    I've just disabled the Archive for Portfolio pages, and now the page is back to how you left it on Elementor's editor and you can freely edit it.

    Here's where I disabled the archive: https://prnt.sc/BtcX2F9cH7E0

    Feel free to ask for anything you need.

    Kind Regards


  •   Laura replied privately