I recently purchased Gega to get started on my portfolio website. However, when I try to use Elementor's library to use blocks or other premade templates, it appears empty. Screenshot attached. I would like to know how to solve that issue. Many thanks
Thanks for the response - I installed the plugin, but still can't see the blocks when I open Neuron Builder. Do you have any other suggestions? I am trying to make this layout my homepage, but I can't seem to find it anywhere: https://neuronthemes.com/gega/simple-portfolio/
Thanks! I already did that as well, and I am changing the Simple Portfolio to my liking now. But (and I'm sorry if this is a stupid question) how do I change this page to my home page? I can't seem to do this - according to Wordpress it can be done in Reading Settings, but I don't see the option to change the homepage there. Is that because I'm using Neuron as well?
-- Update: got the answer. Apparently you have to publish the page to be visible in the Reading Settings. It's my homepage now. I still don't see the building blocks though.
We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
Thanks again! Does that mean that I have to ask my hosting company why I can't see your building blocks?
Also, a new issue has come up: the mobile view doesn't show the photos in my portfolio, like you see them on the website. See attached the difference. What can I do to change that?
Hi,
I recently purchased Gega to get started on my portfolio website. However, when I try to use Elementor's library to use blocks or other premade templates, it appears empty. Screenshot attached. I would like to know how to solve that issue. Many thanks
Attached files: Schermafbeelding 2024-07-22 om 16.47.19.png
Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Hi!
Thanks for the response - I installed the plugin, but still can't see the blocks when I open Neuron Builder. Do you have any other suggestions? I am trying to make this layout my homepage, but I can't seem to find it anywhere: https://neuronthemes.com/gega/simple-portfolio/
Hope to hear from you!
Laura
Hi,
That's a Gega's theme demo page, you can import the demo templates by going to Dashboard > Neuorn > Demo Importer and importing the Main Demo.
After you import the demo data, you can find the Simple Portfolio at Dashboard > Pages.
Feel free to ask for anything you need.
Kind Regards
Hi,
Thanks! I already did that as well, and I am changing the Simple Portfolio to my liking now. But (and I'm sorry if this is a stupid question) how do I change this page to my home page? I can't seem to do this - according to Wordpress it can be done in Reading Settings, but I don't see the option to change the homepage there. Is that because I'm using Neuron as well?
-- Update: got the answer. Apparently you have to publish the page to be visible in the Reading Settings. It's my homepage now. I still don't see the building blocks though.
Thanks again!
Hi Laura,
We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
Whitelist:
- neuronthemes.com
- www.neuronthemes.com
- 18.195.58.132
Feel free to ask for anything you need.
Kind Regards
Thanks again! Does that mean that I have to ask my hosting company why I can't see your building blocks?
Also, a new issue has come up: the mobile view doesn't show the photos in my portfolio, like you see them on the website. See attached the difference. What can I do to change that?
Attached files: Schermafbeelding 2024-07-25 om 13.47.47.png
Schermafbeelding 2024-07-25 om 13.53.38.png
Hi,
Sorry for the late reply,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards