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  Public Ticket #3689993
Proton is malfunctioning at the Product page because of the slider plugin?
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  • Wallace Lamb started the conversation

    Proton is malfunctioning at the Product page because of the slider plugin?
    How can I update this and get the product page working again. Thanks for any help.

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Wallace Lamb replied privately
  • Wallace Lamb replied

    Let me know if you need more thanks!

  •   Neuron replied privately
  •   Wallace Lamb replied privately
  • Wallace Lamb replied

    Did you get all that you needed? - thanks!

  •  933
    Neuron replied

    Hi Wallace,

    I've attached the latest version of the Slider Revolution plugin, please install it and let me know if that works.

    https://we.tl/t-TvOPmzTWDU

    Feel free to ask for anything you need.

    Kind Regards


  • Wallace Lamb replied

    HI there - could you please resend this attachment please? I was on vacation and it saying that the transfer has expired. thanks!

  •   Wallace Lamb replied privately
  • Wallace Lamb replied

    Let me know if you need anything from me - I'm ready to place this when I can get the latest version of the Slider Rev Plugin - thx!

  •  933
    Neuron replied

    Hi,

    Here's the plugin, please install it: https://we.tl/t-OVw5jPvztX

    Feel free to ask for anything you need.

    Kind Regards


  • Wallace Lamb replied

    I downloaded and activated the new rev slider plugin and it is still malfunctioning on the site?

  • Wallace Lamb replied

    Any ideas? 

  • Wallace Lamb replied

    There is a new "WPBakery Page Builder" plug in do I need update that as well to get these sliders to work?

  •  933
    Neuron replied

    Hi,

    We're so sorry for the late reply, we were on holiday and we just got back working today, we'll try to cover as much as possible from now on.

    Please make sure that you're running the latest version of the Proton theme.

    Proton Theme Version 1.4.9

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    Feel free to ask for anything you need.

    Kind Regards


  • Wallace Lamb replied

    HI there, I updated the Envato and I see the Proton 1.4 is running.
    I saw in the dashboard that I am using the Proton Child 1.0.
    Currently the slider is still not working. LMK - thanks

  • Wallace Lamb replied

    I'm still trying to get this website up and running. Let me know what I can do to assist this process. Please help - thx!

  • Wallace Lamb replied

    Is anyone there? Are you on vacation again?

  • Wallace Lamb replied

    The WPBakery Page Builder needs an update and the Slider Revolution need another update?? Please help

  •  933
    Neuron replied

    Hi,

    Sorry for the late reply,

    Can you please provide me with your wp-admin, the last login credentials you've attached are no longer working.

    Feel free to ask for anything you need.

    Kind Regards


  •   Wallace Lamb replied privately