Okay
  Public Ticket #3688125
Instalation problems
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Comments

  • share2019 started the conversation

    Hello, yesterday we bought theGinea - Furniture & Fashion WordPress, and to install it, we have uploaded the ginea.zip file, then we have carried out the 3 steps: I identify the site, we install the corresponding plugins, but in the last step it tells us: "Enable the Neuron Builder License Verfication through Envato,The verification will unlock various features of the theme."The theme has not been completely installed, since if we return to WordPress there is no "Neuron" section, nor anywhere to add the "Purchase code" for activation. The theme in the "Appearance" => Themes section is activated. I hope your answer. We attach screenshots. Bye.

    Attached files:  Captura-de-pantalla-2024-07-17-a-las-20.46.55.jpg
      Captura-de-pantalla-2024-07-17-a-las-20.36.02.jpg

  •  907
    Neuron replied

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • share2019 replied

    No Neuron section is shown in WP, nor any place to add License verification... We had seen the video but as we mentioned, you do not have these sections to carry out the procedures. Do we give you wp-admin access? What email do we give you access to? Bye.

  •  907
    Neuron replied

    Here's our email: [email protected]


  • share2019 replied

    Access created to the indicated email. Bye

  •  907
    Neuron replied

    I saw that you were missing the Neuron Builder plugin, so I've just installed it by going to Dashboard > Appearance > Install Plugins.

    Can you activate its license now?

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • share2019 replied

    Perfect. Theme activated and working with it. Thank you. 

  •  907
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • share2019 replied

    Hello,

    I am having problems translating some of the text strings in neuron builder.I made a copy of the plugin and tried changing some strings directly  in the code and adding them to the .pot file of the plugin, but it seems I can't get some to get changed change. That includes the "Show All" string when filtering posts, and some others, I was able to translate most, but these remain.

    I am using locotranslate for translations, and it properly detects the modified strings, but still it won't show the translations, it still shows the original string.

    Could you help me, please?

  •  907
    Neuron replied

    Hi,

    Sorry for the late reply,

    You can change the "Show All" string by going to the Product widget > Content tab. Filters > Filter All > String.

    https://prnt.sc/xLoiTBh8tj1X

    Feel free to ask for anything you need.

    Kind Regards


  • share2019 replied

    Hi,
    Thank you for the response, below I write up more doubts I have when translating:
    Basque/Spanish translations:
    - If we enter a news item, for example https://zidernaut.eus/2024/07/23/amaierarik-gabeko-ikasbidaia/ it says "1 minutes".  Where can I modify it and put it in both languages?
    - https://zidernaut.eus/harremanetarako/ "Hola buenas,
    gracias por la respuesta, a continuación os redacto más dudas que tengo a la hora de traducir:
    Traducciones euskera / español:
    - Si entramos dentro de una noticia, por ejemplo https://zidernaut.eus/2024/07/23/amaierarik-gabeko-ikasbidaia/ pone "1 minutes".  ¿Donde puedo modificarlo y ponerlo en ambos idiomas?
    - https://zidernaut.eus/harremanetarako/ "Rellene este campo." Where can I modify it and put it in both languages?
    - If we have a product in the cart, if we click on its icon, a right side sidebar opens and the term "Remove" is displayed. Where can I modify it and put it in both languages?
    -If we go to https://zidernaut.eus/ordainketa/ First name, Last name, Company name....Where can I modify it and put it in both languages?
    - On the same page the text "Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy." Where can I modify it and put it in both languages?
    On the other hand:
    - I have started to translate the website into Spanish and I need to duplicate the footer (where it says: edariak, atalak, kontaktua, sare sozialak...) and Instagram (on Instagram I have created a Spanish version but I don't know how to put it on the pages of Spanish) and in this way each template is seen in the corresponding language.
    - If we are in the Spanish section and click on the Zidernaut logo, it sends us to the cover in Basque, when it should take us to the cover in Spanish. How do I modify this?
    -In the product sheet I do change the following texts:
    -Aurrekoa / Hurrungoa
    -Kodea
    -Edari motak
    It changes them in both languages, how can I personalize the file in each language? 
    For example: https://zidernaut.eus/es/product/eutsi-honey-es/
    -Later in this same section, the shipping characteristics + related products also, if I modify the text, it changes in both languages.
    -https://zidernaut.eus/es/pago/
    On this last page I cannot find where to translate the following words:
    -Batura partziala
    -Bidalketa
    -BEZ
    -Guztira
    -Eskaria egin
    -For example, on the following page: https://zidernaut.eus/es/product-category/kombucha/ if I try to change the text in the slider, it changes in both languages, the "Product archive" template would have to be duplicated for each corresponding language? How do I do it?
    As you can see, many of them are when translating the strings, I understand that perhaps it will be necessary to duplicate the footer, the "Product archive" template... and link each template to the corresponding language, you will tell me how to solve the problem.
    Thank you!
  • share2019 replied

    Hello, can you help me with the incidents that we sent you 5 days ago? Thank you! 

  •  907
    Neuron replied

    Hi,

    Sorry for the late reply,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, we can't log into your site with our email anymore.

    Feel free to ask for anything you need.

    Kind Regards


  • share2019 replied

    We just sent them again to reset the password. Thank you. 

  • share2019 replied

    We just sent them again to reset the password. We await your response, since we only need those details to finish the project. Thank you.